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Incident Commander

Incident Commander

Highradius

5 - 10 years

7 - 12 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

o2c change management service level analytical record to report supplier management ipo itil slas management reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

SENIOR INCIDENT COMMANDER ROLE RESPONSIBILITIES
The incident commander will collaborate with other teams, including vendors, to drive the incident to closure. The incident commander will lead the Major Incident (P1) in full capacity and work towards restoring services with the best possible effort minimizing the impact. Bridge leadership and Coordination during a Mission-critical incident will be a crucial role. Send out communication and timely notification for all incidents will be the responsibility. The incident commander will continually work on all Ageing tickets and ensure no open, unattended, unassigned tickets for more than the agreed duration. The Incident commander will be responsible for sending out daily/weekly/monthly reports on IM performance, Tickets, Dashboards Management reports related to Incidents. The Incident commander will collaborate will all tower leads and take ownership of educating/training PRG on the IM process, Escalation process, engagement processes for effectiveness. The Incident commander will also own CAB adherence Coordinate activities between multiple support groups at all levels to ensure adherence to SLAs where multiple groups are needed to resolve a single incident SKILL COMPETENCY

ITIL Foundation or Expert Certification (Preferred)
5+ years of experience in Incident, Major Incident, Problem and Change Management. Strong communication skills Coordination and Collaboration skills Eye for detail Good understanding of statistical and analytical principles and processes The ability to interact successfully with all levels of the Customer and IT provider organization. Good negotiating, problem-solving, facilitation, and moderation skills Knowledge and experience of contract and supplier management roles (how it ties into Service Level Agreements (SLAs)

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Software Development

Houston Texas

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Incident Commander