IN-Associate || M365 Admin|| IN_IT_ Services CO|| IFS

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

Manage and support M365 environment, focusing on Exchange, SharePoint, OneDrive for Business, Teams, and other M365. Ensure efficient communication and collaboration across the organization while adhering to ITIL best practices.

Responsibilities:

• Manage and administer the Microsoft 365 (M365) environment, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other M365 applications.

• Exchange Online: Manage mail flow, connectors, transport rules, anti-spam/anti-phish, quarantine, Safe Links/Safe Attachments, shared resources, permissions, M365 Groups, and recipient management.

• SharePoint Online: Administer site collections, site architecture, permissions and sharing, content types, search, hub sites, and storage/governance settings.

• Teams: Configure policies, app permissions, meeting settings, Teams Phone (Direct Routing/Operator Connect), call queues/auto attendants, Teams Rooms/Devices, call analytics and CQD.

• OneDrive: Manage sync client, Known Folder Move, sharing/external access, storage, retention, and device health.

• Demonstrate a solid understanding of Microsoft Copilot and other AI-driven productivity tools within the M365 ecosystem.

• Leverage Copilot and AI features to enhance collaboration, automate repetitive tasks, and support decision-making across teams.

• Implement and maintain security and compliance policies.

• Automate tasks with PowerShell scripting and power platform.

• Follow ITIL processes for incident, change, and problem management.

• Monitor performance and drive service improvements.

• This position is required to be part of the 24*5*365 Team On-Call rotation.

• Create and maintain documentation related to M365 services, policies, procedures, and system configurations.

Mandatory skill sets:

M365 Admin, Sharepoint Admin, Teams, ITIL

Preferred skill sets:

3-8 years of experience with M365 administration.

• Strong knowledge of ITIL framework.

• Proficiency in Exchange, SharePoint, Teams, and PowerShell scripting.

• Experience with security and compliance in M365 environments.

• Certifications: Microsoft 365 Certified, ITIL Foundation.

• Excellent analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

Years of experience required:

4+ years and above.

Education qualification:

• Bachelors degree in computer science, Information Technology, or a related field.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date