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American Express Global Business Travel
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Implementation Project Manager

Implementation Project Manager

American Express Global Business Travel

9 - 14 years

9 - 10 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

analytical skills change management sales time management project management consulting customer relationship sow recruitment risk mitigation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage customer on-boarding process, implement local projects, follow global on-boarding process.

Should be open to working in shifts. Ability to manage multiple projects at once.

What you'll Do

Take overall responsibility & project manage travel implementations (offline & online) to include moves, closures and ad hoc projects as required by the business.
Be the focal point of contact for the project team during the implementation process.
Ensure the Onboarding process is followed (Pre-assessment through to Post-implementation stage).
Lead the Joint Planning meetings face to face or conference call depending on client requirements
Ensure all project members are aware of their roles & responsibilities.
Lead weekly calls, normally phone conference and produce call notes & agenda s.
Ensure the project remains on track, all tasks completed within deadline.
Report and escalate any challenges that may jeopardize project to whomever necessary.
During Travel Partner Network(TPN) markets implementation, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Regional or Global IPMs.
Develop communication strategy with Client General Manager(CGM) for customer review as needed.
Create local Project scope in case the client is local only
Execute & drive readiness assessment. Coordinate end to end testing with Traveler Care operations team
Coordinate technical set ups. Conduct post implementation meeting and handover to Traveler Care & CGM.
Share ideas to Improve Implementation procedures/timelines.
Provide support during sales bid process (as assigned by team manager)

What We are Looking For

Strong project management & analytical skills.
Ability to lead client meetings & produce presentations.
Confident & persuasive, Demonstrates professional attitude at all times.
Commercial awareness.

In depth knowledge of Business Travel.
Base understanding of the GBT tools/products.
Ability to work independently whilst contributing to the overall team objectives.
Capacity to work virtually and strong organizational skills
Tenacious ability to drive change in the face of possible resistance.
Excellent communicator at all levels both written and oral.
Change management skills. Attention to detail.
Strong customer relationship skills
Effective time management, multi-tasking prioritization skills. Leadership skills
Problem solving & Decision Making: Identification and escalation of critical issues (including discrepancies between global contracts and local needs)
Inform sales manager and/or Global/Regional Project owner (as appropriate) in case a change order is needed / SOW update
Project Risk & Mitigation identification
Project Change Request completion
Project Issue identification and resolution plan in conjunction with key partners/subject matter experts

Identify if a decision can be made on a local level or if it needs to be escalated to a regional/global level

Benefits

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and we'llbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more

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