Implementation Project Manager

Implementation Project Manager

Location: Chennai

Experience: 7–15 years

Responsibilities

• Lead the full implementation lifecycle, from project kick-off through go-live and handover.
• Define project scope, goals, timelines, and deliverables in collaboration with clients and internal stakeholders.
• Coordinate cross-functional teams (product, support, testing) to ensure smooth delivery.
• Manage multiple implementation projects simultaneously, balancing priorities and timelines.
• Identify risks, develop mitigation plans, and ensure timely resolution of issues.
• Monitor project progress, track milestones, and provide regular updates to clients and leadership.
• Ensure strong client relationships throughout the project, maintaining clear communication and managing expectations.
• Document implementation processes, gather client feedback, and support post-implementation transitions.
• Drive process improvements and contribute to the development of best practices for implementation and onboarding.

Required Skills and Qualifications

• Bachelor’s degree in Engineering, IT, Business, or a related field.
• 7 - 10 years of experience in project management or implementation roles, ideally in a SaaS or POS/ERP environment.
• Proven track record of leading successful technology implementations.
• Strong understanding of software deployment, onboarding, and client training processes.
• Excellent communication, leadership, and stakeholder management skills.
• Strong problem-solving skills and ability to work independently under pressure.