HR Service Delivery Associate

 About The Role  

Skill required: Employee Services - Customer Care

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.

What are we looking for? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPreferably good skills on employee data management processesResolving requests from HRBP and Employees for promotions, employee data changes and mass loads Should be able to work in Shifts and challenging environment Attention to detailsCustomer and quality oriented Manage employee data change and foundational object requestsPerforming promotions, transfer and position maintenance Connect with local payroll/ Hr ops team to solve data related issues Analyze and solve interface / Replication errors to ensure smooth functioning of payroll Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPreferably good skills on employee data management processesResolving requests from HRBP and Employees for promotions, employee data changes and mass loads Should be able to work in Shifts and challenging environment Attention to detailsCustomer and quality oriented Manage employee data change and foundational object requestsPerforming promotions, transfer and position maintenance Connect with local payroll/ Hr ops team to solve data related issues Analyze and solve interface / Replication errors to ensure smooth functioning of payroll

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts
 Qualification 
Any Graduation