Head of Operations

You will be joining Blitz, a company that empowers brands with Qcommerce capabilities to enhance their delivery experiences for customers. The primary aim of Blitz is to facilitate scalability and tap into the growth potential by aligning with the latest consumer behavior trends in the Qcommerce industry. By making 60-minute delivery more convenient, reliable, and cost-effective, Blitz assists brands in converting browsing customers into buyers and establishing exceptional brand experiences. Currently, Blitz collaborates with enterprise brands in the Fashion, Beauty & Personal Care, and Healthcare sectors, boosting their conversions by 30% - 40% and enhancing retention rates by 3 times through superior customer experiences. As the Head of Operations at Blitz, you will be a dynamic, skilled professional responsible for overseeing the entire Operations department. Your role will encompass managing end-to-end operations, including last-mile operations, inventory orchestration, dark store operations, network design, processes, procedures, and planning. Additionally, you will lead the organization's expansion initiatives, drive technological advancements, and spearhead the launch of innovative products. Key Responsibilities: - Lead nationwide operations to facilitate 60-minute delivery for customers - Demonstrate sound business judgment, articulate team objectives effectively, and steer a fast-paced organization towards achieving results with a focused and practical approach - Promote operational excellence through streamlined processes and procedures to enhance customer satisfaction metrics and minimize errors - Develop an optimized 60-minute delivery network to further reduce delivery timelines and enhance network efficiency - Establish flawless and scalable processes to extend the value proposition to over 25 cities in the country - Collaborate with cross-functional teams to foster innovation and drive continuous enhancements in the technology and algorithms utilized by the operations team daily Preferred Qualifications: - A graduate from a top-tier college with over 8 years of experience in operations - A passion for building highly scalable operations tailored to meet the evolving needs of consumers - Strong leadership and team management capabilities - Exceptional analytical and problems-solving skills - Proficiency in business modeling, forecasting, and planning - Outstanding communication and interpersonal abilities,