Hardware Support Engineer

Teamlease Digital

3 - 4 years

3 - 4 Lacs

ahmedabad

Posted:2 days ago| Platform:

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Skills Required

hardware networking hardware engineering outlook configuration os installation desktop engineering printer troubleshooting network troubleshooting hardware troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Install, Maintain & Troubleshoots required client Software & hardware whether onsite or remotely.
Handling Tickets & Managing Escalation
Training to DL1 & new engineers
Conduct remote troubleshooting.
Guide user with Simple, Step-by-step instructions
Direct unresolved issues to the next level of support personal
Must have extensive VIP & Executives level support experience.
If necessary, liaise with third-party support and PC equipment vendors.
Monitoring Day to Day CCTV camera & check backup
Maintaining IT Inventory records.
Maintaining all software licenses and ensuring that the Arvind Smart spaces Ltd is following licensing norms. (OEM & Paper Licenses)
Responding to customer questions regarding operation and malfunctions.
Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users
Role & responsibilities

Preferred candidate profile

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