Guest Relations Executive/front desk

As a Guest Relations Executive, your primary responsibility is to guarantee a seamless and positive experience for all guests, starting from their arrival until they depart. Your role is crucial in providing exceptional customer service, addressing guest inquiries, and efficiently resolving issues while upholding a positive and welcoming atmosphere. Your duties will involve interacting with guests by warmly greeting and welcoming them upon arrival to ensure they feel valued and important. As the main point of contact throughout their stay, you will be required to provide information about the hotel's services, facilities, and local attractions. In terms of guest satisfaction, you will collaborate with various departments to promptly and effectively address guest requests and complaints. Maintaining clear communication with the housekeeping, front office, and F&B teams is essential to ensure seamless service delivery. During critical situations, such as emergencies, you will be expected to assist with emergency procedures to guarantee the safety and well-being of guests. Additionally, your role will involve handling unforeseen circumstances like overbooking with tact and professionalism. Key Skills required for this role include proficiency in front office operations, exceptional customer service, strong communication abilities, expertise in guest relations, effective crisis management skills, and adept problem-solving capabilities.,