Guest Relation Executive

Company Description

Located amidst the stunning Aravalis, The Westin Pushkar Resort & Spa is a five-star sanctuary renowned for wellness and rejuvenation. It offers luxurious villas with Westin White Tea Heavenly™ Bath Amenities and plunge pools in select accommodations, combining comfort and opulence. Guests can explore local cultural and historical landmarks such as the Holy Lake, Sadar Bazaar, the annual Camel Fair, and the Brahma Temple. The resort features sophisticated event spaces, delectable dining options, and the signature Heavenly Spa by Westin™. The serene natural surroundings create an idyllic destination for leisure, wellness retreats, and memorable occasions.

Role Description

This is a full-time, on-site role located in Pushkar for a Guest Relation Executive. Responsibilities include welcoming and assisting guests, managing reservations, handling guest inquiries, and ensuring high levels of hospitality and satisfaction. The Guest Relation Executive will address guest feedback and ensure an exceptional experience. The role also involves coordination with various teams, assisting with concierge services, and promoting resort amenities to enhance customer experience.

Qualifications

• Proficiency in Guest Relations and exceptional Customer Service abilities
• Strong Communication skills, including interpersonal and professional engagement
• Experience in Sales to promote resort amenities and up-selling services
• Capable of performing Receptionist Duties, including managing check-ins, reservations, and guest requests
• Exceptional organizational skills and attention to detail
• Previous experience in the hospitality or luxury service sector is a strong advantage
• Proficiency in multiple languages is a plus
• Diploma or degree in Hospitality, Tourism, or related fields is preferred