Functional Consultant - Customer Master

Role Overview

SAP Master Data Consultant

Key Roles and Responsibilities

1. Stakeholder Collaboration & Business Engagement

• Participate in data quality implementation discussions with business stakeholders
• Contribute to architecture discussions for the

  Data Quality (DQ) framework

• Collaborate with O2C, Tax, Trading Partner Finance, and Logistics teams to gather and define business rules
• Provide clear business requirements to

  BODS/LSMW

  teams for data loading
• Review and track exceptions from data quality rules; incorporate logic into tools
• Capture and maintain stakeholder sign-offs at critical project stages
• Drive continuous improvements in

  data standards

  ,

  DQ rules

  , and

  maintenance processes

  in collaboration with

  MDM

  and business teams

2. Data Quality Rules & Standards Definition

• Define and document DQ rules aligned with business and compliance needs
• Translate business logic into

  technical rules

  for tool development
• Support implementation of DQ rules in profiling and cleansing tools
• Validate DQ rule outputs and communicate findings effectively

3. Data Profiling, Cleansing & Monitoring

• Design and maintain

  data quality dashboards

  and exception reports
• Analyze customer master data profiling results and recommend cleansing strategies
• Support and implement a scalable

  Data Quality Framework

• Conduct root cause analysis and propose

  system/process improvements

• Perform

  pre- and post-validation checks

  for data cleansing and migration activities

4. Customer Master Data Management (SAP)

• Manage customer master data directly in

  SAP

  where automated tools (e.g., BODS) cannot be used
• Ensure

  accuracy, consistency, and completeness

  across SAP customer records
• Lead initiatives to identify obsolete data and define deactivation rules
• Monitor the full lifecycle of customer master records (create, change, extend, obsolescence, delete)

5. Data Migration, Integration & Tool Support

• Collaborate with IT and project teams on data migration, validation, and cleansing during SAP rollouts or enhancements
• Translate business processes into functional specifications for MDM enhancements
• Recommend

  process and system changes

  to enhance

  data governance

  and

  quality

Required Skills & Qualifications

Core Experience

• 10+ years of hands-on experience with

  SAP Customer Master module

• Strong command of SAP

  O2C (Order to Cash)

  processes, T-codes, and data fields
• Proven experience in creating, maintaining, validating, and cleansing customer master data

Domain Knowledge

• Familiar with industry-specific processes related to:

• Credit Management

• Intercompany Trading

• Trading Partner Finance

• Tax Configuration

• Deep understanding of customer master lifecycle: creation, extension, change, obsolescence, and deletion

Data Quality & Governance

• Expertise in defining, documenting, and enforcing

  data quality rules and standards

• Experience in

  data profiling

  , cleansing, and remediation
• Ability to perform

  root cause analysis

  and suggest preventive strategies
• Skilled in maintaining

  data dictionaries

  and business glossaries

Tools & Technologies

• SAP ECC / S/4HANA

• SAP SD / O2C

• SAP BODS

  (BusinessObjects Data Services)

• SAP LSMW

  , including field mapping and batch input methods

• SAP SE16N

  ,

  SQVI

  , and custom reporting
• Reporting & analytics tools:

  Excel

  ,

  Power BI

  ,

  Tableau

  ,

  SAP IS

• Experience with

  DQ tools

  , dashboards, and exception tracking