Fullstack Developer

Role: Full-Stack Developer/Support

Experience Required

Work Hours:

Location

Work mode

Shift

Interview

Top 3 Skills

Shift Timings: To be confirmed by the manager. However, please inform candidates that this could be a 24/7 or 24/5 support role. The scope may expand to include maintenance, minor code fixes, etc.

Domain Preference:

Value proposition:

Job Summary:

US Support and Operations team is looking for an experienced Application Support Engineer with strong expertise in Next.js, React and Azure Ecosystem to provide technical support, troubleshooting, and maintenance for business-critical applications. The candidate will be responsible for ensuring smooth operations, deployment and monitoring of applications hosted on Azure Cloud, supporting users during US and India business hours.

RESPONSIBILITIES

• Willingness to work in shifts (24x7) support team including weekends and public holidays. Flexibility and available on phone/email for the team for any off-business hours support.
• Provide L2/L3 Application Support for frontend and backend components
• Work closely with development and Infrastructure teams to ensure high availability and performance.
• Maintain and Support CI/CD pipelines using GitLab for continuous deployment to Azure WebApps.
• Monitor applications performance using Azure Monitor and Application Insights, proactively addressing issues.
• Support and troubleshoot Azure Communication Services.
• Handle authentication and access issues related to MS Entra with MFA
• Perform SQL queries, tuning, and maintenance tasks on Azure Database for PostgreSQL Flexible Server.
• Ensure all deliverables are in accordance with SOPs and work instructions, meeting quality and timeline metrics
• Ensure he/she demonstrates the highest standards of accountability by effective communication, reporting, and handling/escalating of all technical and functional issues in a timely manner
• Establish and maintain effective project/stakeholder communication
• Anticipate and identify delivery delays or errors and make sure the customers/stakeholders are advised of progress and actions being taken
• Ensure all Service Level Agreements are honored to required quality and support standards
• Analyze performance of Team activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent re-occurrence
• Identify areas for improvement and automation in the process
• Share daily/weekly reports with team and stakeholders

Education/Qualifications:

• Any Bachelors degree B.E, B.Tech, BCA, B.Sc OR Diploma holder or equivalent
• Work experience in a technical support environment with 5 years of experience.

Technical Skills Required:

• Frontend:

*.Next.js(v15+) with App Router

*.React (v19)

*.TypeScript

• Backend/Database:

*.PostgreSQL (Azure Database for PostgreSQl -Flexible Server)

• Azure Services:

*.Azure WebApps (Deployment and hosting)

*.Azure Blob Storage (file/document management)

*.Azure Communication Services

*.Azure Monitor and Application Insights

*.MS Entra with MFA

• DevOps/Tools:

*.Gitlab CI/CD pipeline

Additional skills/Good to have

• Knowledge on AWS, Snowflake data warehousing,
• Knowledge on Microsoft Office / Office 365 especially Excel (Macros, Pivots, Worksheets and add-ins)
• Proficient critical thinking, problem solving and decision making
• Passion for innovation