Front Desk Executive

Job Summary
Yasmin Body Image Pvt Ltd is hiring Front Desk executive for Pilates studio branch in Gurgaon.

Position: Front Desk & Operations Executive

Job Location: Gurgaon

Responsibilities and Duties

Front Desk Management:

• Handle Studio’s WhatsApp and reply to the client’s messages promptly.
• Welcome and greet the clients / inquiries as soon as they enter the studio.
• Manage stationery and coordinate with stationery vendors.
• Coordination with Different Stake holders
• Update Client’s details like payment, health history, progress etc.

Revenue Management:

• Ensure timely dispatch of renewal and payment reminders to clients
• Connect With the leads f studio memberships.
• Follow up with inquiries from digital channels, referrals, and marketing campaigns.
• Effectively communicate Session details, membership plans, and pricing.
• Track lead conversions and update CRM systems or lead trackers regularly

Client Servicing:

• Maintaining the receipt sheet and share with the concerned managers.
• Ensure proper client scheduling.
• Update clients about their next schedules or change in their schedule due to leaves of trainers.
• Update clients for closure days of studio in advance
• Put birthday wishes for client on noticeboard.
• Send birthday greetings and festival greetings to clients.
• Handle incoming inquiries and maintain data for the same.
• Explain clients regarding terms and conditions of studio.
• Other activities to help and assist clients as and when required.

House Keeping & Studio Management:

• Handling housekeeping team
• Ensure cleanliness in the Studio.
• Do round up in entire studio at regular intervals and make sure everything is in place.
• Coordinate with vendors for maintenance of Equipment, AC, electronic appliances, carpentry work, plumbing work etc.
• Ensure equipment maintenance on regular intervals or as and when required.

Required Experience, Skills and Qualifications

• Excellent Communication Skills
• Minimum 6 month of experience in customer service or Sales.
• Basic Computer Knowledge
• Max. Age up to 30 years

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• Notice Period
• Current or previous CTC

Work Location: In person