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Zafin Software Centre Of Excellence
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Fresher (Cloud Operator & Client Care Specialist)

Fresher (Cloud Operator & Client Care Specialist)

Zafin Software Centre Of Excellence

0 - 1 years

|

4 - 6 Lacs

thiruvananthapuram

Posted:2 weeks ago| Platform:

Apply

Skills Required

sql client support application support production support batch monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Major Responsibilities:

Monitor incoming customer data in the form of batches in both production and non production environment
Monitor applications via dashboards or logging systems to verify business as usual operations
First level triaging of batch errors
Drive manual recurring processes of the batch
Communicate proactively with customers and internal team members to resolve service requests
Keep the ticketing system updated with the support of client care team at all times with clear and concise information
Adhere to support process defined for customer services
Support team in developing customer knowledge base

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