FP&A Sr. Manager

Job Title:

Department:

Location:

Responsibilities:

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:

• Manage end-to-end success of multiple, concurrent and complex projects, working with cross-functional teams
• Develop project plans using appropriate project methodology, defining key deliverables, responsible parties, and timelines
• Ensure the project meets profitability targets and budgets throughout the project and implementation timelines
• Hold the project team accountable
• Create project status, update documents/ dashboards and effectively communicate status to project stakeholders, including risks, action items, decisions and documentation of meetings
• Lead implementations of new business, from scoping to project closure; transitioning new clients from concept to execution
• Develop and build client business relationships by delivering a positive new client onboarding experience.

Must have skills:

• Strong sense of ownership, interpersonal and collaboration skills and success working in a global, virtual team environment
• Ability to influence without authority
• Manage expectations of internal and external stakeholders across organizational levels, including exercising influence without authority
• Be able to see the larger picture while maintaining attention to detail
• Bring experts from a matrixed environment together to create an effective team
• Strong ability to set priorities and timelines, yet be flexible throughout the project lifecycle
• Strong written and verbal communication and presentation skills, including presenting to internal and external leadership
• Understanding of key metrics and best practices in the CX space
• Experience in executing complex customer-focused initiatives from scratch to scale, including new business implementations
• Proficiency with MS Project/ SmartSheet, MS Office and G-Suite of products

Qualification and experience:

To qualify for this role you must have

A university degree or equivalent higher qualification, preferably in Business

Be fluent in written and spoken (Business) English

Have 10+ years of project management experience managing Business projects

Familiarity with project management tools and/or software

Project Management Certification: PMP, Six Sigma, or equivalent, or willingness to secure certification in the first 6 months

Be able to travel up to 30% of the time

Be available to work during US Business hours (8:00 AM 5:00 PM ET/ CT/ PT)