Field Monitoring Associate

Role Overview: As a candidate for this role, you will closely collaborate with the product/program team to ensure adherence to product and process guidelines. This involves monitoring BC agents within the specified geography/zone and identifying their training needs. Additionally, you will work with the product team to ensure process and regulatory compliance at BC agent outlets in your assigned geography/zone. Your primary focus will be on maintaining quality standards in work/service delivery, seeking opportunities for improvement, and enhancing efficiency through incremental enhancements in your work processes. Understanding and addressing customers" needs in a timely and effective manner is essential for delivering customer value. Key Responsibilities: - Stay updated on regulatory requirements and changes relevant to the YES Money program. - Coordinate with the product/program manager to fulfill all audit requirements, ensuring the closure of observations, and implementing recommendations. - Share monitoring observations with partners to promote adherence. - Develop solutions to problems proactively, understand the rationale behind key decisions, and recognize the implications for your role and actions. - Demonstrate a sense of urgency in meeting timelines, react positively to challenges, and maintain an optimistic demeanor. Qualifications Required: - Proactive attitude in problem-solving and decision-making. - Strong understanding of regulatory compliance and audit processes. - Excellent communication skills to collaborate effectively with internal teams and partners. - Ability to maintain quality standards and drive efficiency in work processes. - Customer-centric mindset and focus on delivering value.,