ERP Manager

Role & responsibilities

• Coordinate with the vendor and support the end-to-end implementation of ERP systems, configuration, testing, and rollout.
• Coordinate with the internal teams, and stakeholders to ensure timely and successful deployment.
• Monitor post-implementation performance, user adoption, and issue resolution.
• Ensure smooth performance and availability of the ERP system across all departments and institutions.
• Lead ERP module enhancements, and integrations with third-party platforms (if needed).
• Ensure master data integrity, consistency, and synchronization across all ERP modules.
• Define and enforce data governance policies, including data ownership and stewardship.
• Monitor system security, data privacy, and compliance with institutional and regulatory IT policies.
• Develop and maintain dashboards and reporting tools for real-time insights and decision-making.
• Collaborate with academic and administrative stakeholders to align ERP functionalities with institutional workflows.
• Define and document Standard Operating Procedures (SOPs) for ERP usage across departments.
• Facilitate the delivery of role-specific training programs and onboarding sessions for ERP users.
• Lead ERP implementation by ensuring alignment with timelines and budgets.
• Evaluate and monitor service-level agreements (SLAs).
• Conduct periodic system audits to ensure compliance with internal policies and external regulations.
• Maintain comprehensive documentation including business requirements, technical specifications, workflows, test cases, and user manuals as needed.
• Contribute to the institutions digital transformation roadmap by aligning ERP capabilities with strategic goals.

Preferred candidate profile

• Minimum 10 years of IT and Systems Management experience with 5-6 years hands-on experience in implementing and managing ERP systems in Higher Educational Institutions, or similar migration projects.
• Experience in project coordination, vendor management, system customization and user training.
• Hands-on experience with business process mapping, project planning, execution and control; sound understanding of ERP such as Microsoft Dynamics 365 or SAP, CRM, DMS, SharePoint, HRMS, SCM implementation and related integration; experience with various collaboration platforms such as Microsoft Teams, Microsoft Office, Microsoft Project, IT tools, media asset management and similar ones.
• Exposure to cloud infrastructure and migration, and integration with various software solutions .