ERP Implementation Executive

As a CMG Manager Operations (Customer Management Group), your responsibilities include complaint resolution and vendor management, customer relationship management, end-to-end implementation of Next Products, complete ownership of complaint resolution, and ensuring collections of dues from assigned schools. You should possess the ability to lead, motivate, and coach the team effectively. Efficient vendor management skills are essential in this role, along with managing CRM modules such as Implementation Section, Complaint Section, Timesheet Entry Report, Usage Data Report, Claims & Imprest Section, and Preventive Maintenance Report. Conducting PM audits as per the set process for Manager - CMG and planning collections and complaints/installations daily are also part of your duties. It is crucial to adhere to Key Result Areas (KRAs) and take responsibility for ERP implementation. Additionally, you will be responsible for training on NLP/ERP, Teach Next/Digital classes, Computer Curriculum, and providing quality training to customers/internal teams. Following the ERP implementation process from site survey to completion and ensuring satisfactory customer experience in Next Product are vital aspects of your role. Active involvement in First Time Resolution (FTR) on all ERP complaints registered in CRM, ensuring optimum usage of Next NLP/Products, and managing customer expectations before giving OPS Go Ahead for ERP Implementation are key responsibilities. This position also requires adherence to KRAs and effective account management or ERP implementation for School ERP. This is a full-time position with benefits including health insurance, paid sick time, paid time off, and provident fund. The work schedule is during day shifts and morning shifts with the work location being in person.,