ERP Functional Consultant

At Clinikally, we are looking for an E-Commerce Sales Specialist to focus on recovering abandoned carts and improving conversion rates. This role involves analyzing cart abandonment data, implementing strategies to re-engage potential customers, and driving sales through targeted outreach.

Key Responsibilities :

• Own the Business Central ecosystem

  by taking a full handover from the outsourced implementation team, ensuring deep understanding of all customisations, integrations, workflows, and ongoing initiatives.
• Serve as the

  primary functional expert

  and go-to contact for all Business Centralrelated requirements across the organisation.
• Work closely with stakeholders to

  analyse, document, and optimise business processes

  , with strong focus on e-commerce, OMS, WMS, P2P, R2R, O2C, and finance operations.
• Convert business requirements into clear

  functional specifications

  , collaborating with developers to ensure accurate and efficient customisations.

• Build, lead, and mentor

  an internal team of Business Central developers to support custom enhancements and continuous improvement.
• Oversee and manage

  integrations

  with custom-built websites/apps, courier partners, banking systems, and other third-party platforms using APIs and related technologies.
• Ensure

  smooth operations, maintenance, and continuous improvement

  of the Business Central environment to meet evolving business needs.
• Provide

  training, support, and guidance

  to internal users to enhance adoption and system utilisation.
• Stay current with the latest

  Business Central features, updates, and best practices

  for ongoing optimisation.

Key Requirements :

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

• 5+ years of hands-on experience

  as a Business Central / Dynamics NAV Functional Consultant, with proven success in implementations and customisations.
• Strong understanding of

  e-commerce business processes

  and operational workflows.
• Practical experience across

  OMS, WMS, P2P, R2R, O2C

  , and finance modules in Business Central.
• Prior experience handling

  handover and knowledge transfer

  from outsourced teams.
• Good working knowledge of the

  AL programming language

  and the Business Central development environment.
• Strong understanding of

  API-based integrations

  with external systems (web/app platforms, logistics partners, banking systems, etc.).
• Exceptional

  analytical, problem-solving, and communication skills

  .
• Demonstrated

  leadership ability

  with experience managing or mentoring technical teams.
• Ability to operate independently, take initiative, and deliver in a fast-paced environment.

Preferred Skills

• Experience in

  e-commerce or retail

  industry environments.
• Project management experience or relevant certification.
• Understanding of

  Indian statutory and compliance requirements

  related to finance and operations.
• Familiarity with the

  Microsoft Power Platform

  (Power BI, Power Automate, Power Apps).
• Strong interpersonal skills and ability to collaborate effectively across teams.