Engagement Manager

Job Summary

We are seeking an Engagement Manager to manage client relationships, oversee delivery of IT/consulting projects, and ensure customer success. The role requires a blend of project management, client engagement, and business development skills. The Engagement Manager acts as the primary point of contact for clients, ensuring value delivery and long-term partnership growth.

• Act as the trusted advisor and main point of contact for assigned clients.
• Build strong, long-term client relationships to ensure satisfaction and retention.
• Understand client business goals and align solutions to drive measurable value.
• Oversee end-to-end delivery of projects/programs for assigned clients.
• Ensure deliverables meet agreed scope, quality, timelines, and budget.
• Collaborate with project managers, technical teams, and consultants to resolve issues.
• Monitor project risks, dependencies, and escalate when needed.
• Identify opportunities for upselling/cross-selling IT services or solutions.
• Support proposal creation, RFP responses, and contract renewals.
• Work with sales/pre-sales teams to drive revenue growth within existing accounts.
• Manage client stakeholders at CXO and operational levels.
• Coordinate internal teams (delivery, support, sales, finance) for seamless execution.
• Provide leadership and mentoring to project teams.
• Conduct regular status reviews and governance meetings with clients.
• Track KPIs, SLAs, and engagement health metrics.
• Prepare MIS reports, dashboards, and client presentations.