E Commerce Associate

E-Commerce

Employment Type:

Full-Time | Work from Office

Working Days:

Experience

Address:

3rd Floor, Manandi Plaza, St Mark's Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001

Roles & Responsibilities:

E-Commerce Operations (Amazon, Flipkart, Blinkit, Zepto, Company Website etc..)

• Manage post-sales dispatch and order processing on e-commerce platforms.
• Coordinate order fulfillment, inventory updates, and shipment tracking.
• Handle invoicing, purchase order processing, and returns.
• Monitor SLA compliance, delayed dispatches, and customer ratings.
• Work with platform account managers for timely issue resolution.
  

Quick Commerce Operations (Blinkit, Zepto, Instamart):

• Ensure timely order fulfillment and stock replenishment on Q-commerce platforms.
• Track live orders, restocking needs, and compliance with platform norms.
• Maintain high accuracy in fast-paced delivery environments.
  

Logistics & Coordination:

• Coordinate with courier partners and third-party logistics (3PL) for smooth pick-up and delivery.
• Maintain healthy relationships with logistics vendors for optimal service levels.
  

Reporting & Documentation:

• Prepare and maintain records of dispatches, returns, and stock movements.
• Generate daily/weekly reports on dispatch status, returns, escalations, and platform performance.
  

Escalation & Stakeholder Management:

• Handle internal and external customer escalations from marketplaces and resolve within defined timelines.
• Communicate effectively with internal departments, warehouse teams, and external stakeholders.
  

Candidate Profile:

• Minimum 1 year of experience in operations, preferably in

  e-commerce.

• Hands-on experience with

  Amazon Seller Central

  ,

  Flipkart Seller Hub

  , or

  Quick Commerce portals

• Strong command of

  MS Excel

  (Advanced formulas,

  VLOOKUP, HLOOKUP, Pivot Tables,

  Reports)
• Excellent communication, coordination, and time management skills
• Proven problem-solving and analytical skills
• Detail-oriented with the ability to manage multiple tasks simultaneously
  

Preferred Candidate:

• Female candidates preferred