Desktop Support Engineer L2

We are seeking a skilled Desktop Support Engineer L2 to provide advanced technical support to our users. The ideal candidate will have a strong background in troubleshooting hardware and software issues, ensuring a seamless technical experience for our employees.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Troubleshoot and resolve desktop, laptop, and peripheral problems.
• Install, configure, and maintain operating systems and applications.
• Assist with network connectivity issues and printer troubleshooting.
• Document support requests and resolutions in the ticketing system.
• Collaborate with other IT teams to ensure timely resolution of issues.
• Train users on new hardware and software as needed.

Skills and Qualifications

• 2-6 years of experience in desktop support or a related field.
• Strong knowledge of Windows operating systems (Windows 10/11) and Mac OS.
• Experience with troubleshooting hardware issues including desktops, laptops, and peripherals.
• Familiarity with Active Directory and user account management.
• Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP).
• Proficiency in Microsoft Office Suite and other common software applications.
• Excellent communication and interpersonal skills to interact with users effectively.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) are a plus.