13 Database Troubleshooting Jobs

Employment Type:C2H Candidate should have 4-10 Years on any WMS tool preferable Korber/High jump WMS development or L2/L3 Support experience.Candidate should be Bachelor in CS/IT or Eng. background.Candidate should understand functional Supply chain system.Should have strong warehouse/Logistics operations knowledge. Should have play a role of Implement Team member and exposure into build a new warehouse.Candidate should have understanding and end to end enhancement exposure of picking, Packing and Shipping module. Candidate should have exposure into built new Interface or enhancement with Host System.Should have good understanding of Advantage Architect Development and Enhancements.Latest Certification Preferred.Exposure into Korber other modules like Labor and yard Management will be a Advantage. Sound Understanding of Korber Architect and Page editor.Strong skill in PLSQL SSRS, Korber Reports development and Enhancement.Experienced Into Zebra Label Printing Solution setup and enhancement.Experienced Into API, XML, Json Interface Setup, build and customize Import system. Must have SQL Database Troubleshooting, Indexing, Performance, Automation experience.Experience into any .NET Technology will be preferred.

About the Business Group: Oracle Customer Success Services is a critical component of our organization, dedicated to ensuring the success of our customers through a comprehensive set of services and solutions. As a member of this team, you will play a vital role in delivering exceptional support and services to our premium customers, helping them maximize the value of their Oracle investments. Responsibilities: Deliver expert-level support and services on Oracle database, engineered systems, and cloud technologies to premium customers Collaborate with customers to ensure they get the best out of our products, covering the entire life cycle of the product, from architecture design to maintenance Provide technical guidance and expertise on Oracle database technology, including architecture, performance tuning, and troubleshooting Troubleshoot complex technical issues, including installation, patching, and upgrade problems Perform database migrations, patching, and upgrades, ensuring minimal downtime and optimal system performance Work with Oracle engineered systems, such as Exadata and ZDLRA, to deliver high-quality support and services Develop and maintain strong relationships with customers, ensuring their satisfaction and success with our products Stay up-to-date with the latest Oracle technologies and trends, continuously improving technical skills and knowledge Mandatory Skills: Minimum 10 years of experience as an Oracle database engineer/DBA Deep understanding of Oracle Database Architecture, including RAC, ASM, and Data Guard Extensive experience with Golden Gate replication and cloud technologies Expert-level skills in database troubleshooting, performance tuning, and optimization Strong knowledge of Oracle engineered systems, including Exadata and ZDLRA Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to customers Ability to work under pressure, think quickly, and remain calm in stressful situations Good to Have Skills: Experience with Oracle cloud services, including Oracle Cloud Infrastructure (OCI) and Oracle Database Cloud Service Knowledge of emerging technologies, such as Artificial Intelligence (AI) and Machine Learning (ML), and their applications in database management Familiarity with DevOps tools and methodologies, including automation and continuous integration Certification in Oracle database administration, such as OCP or OCM Self-Test Questions: Can you describe your experience with Oracle database technology, including your understanding of Oracle Database Architecture and Golden Gate replication? How do you stay current with the latest Oracle technologies and trends, and how do you apply that knowledge to deliver exceptional support and services to customers? Can you provide an example of a complex technical issue you've troubleshooted, and how you resolved it? How do you communicate complex technical concepts to customers, and what strategies do you use to ensure their satisfaction and success with our products? Can you describe your experience with Oracle engineered systems, including Exadata and ZDLRA, and how you've used them to deliver high-quality support and services to customers?

As an Onsite Infrastructure Support Resource for the EWS Solution, you will be responsible for maintaining and optimizing server architecture, diagnosing hardware issues, and ensuring the integrity and security of backed-up data. Your expertise in firewalls, RAID configurations, disaster recovery planning, and change management processes will be crucial in this role. Additionally, your ability to communicate effectively with technical and non-technical stakeholders, along with your strong analytical skills to troubleshoot complex issues, will be highly valued. Your roles and responsibilities will include documenting and reporting daily activity statistics, diagnosing technical issues, maintaining software integrity and security through updates and patching, and ensuring the proper functioning of servers critical to the EWS solution. You will also be involved in hardware upgrades, attending to VAPT observations, monitoring performance, overseeing network configuration and management, and resolving network-related problems impacting the EWS application. Furthermore, you will be responsible for backups and restoration of databases and applications, following escalation procedures for complex issues, coordinating with senior engineers and vendors as needed, monitoring storage usage, troubleshooting database-related issues, and applying patches and updates to address vulnerabilities and bugs. Your continuous evaluation and improvement of processes related to the operation and support of the EWS solution will be essential in this role. This is a full-time position with benefits including health insurance and provident fund. The work schedule is during the day shift, and the work location is in person. If you are interested in this opportunity, you can speak with the employer at +91 9999999999.,

Black Duck Software, Inc. is dedicated to assisting organizations in building secure, high-quality software to minimize risks and enhance speed and productivity. As a recognized leader in application security, Black Duck offers SAST, SCA, and DAST solutions that empower teams to efficiently identify and resolve vulnerabilities and defects in both proprietary code and open source components. By leveraging a combination of cutting-edge tools, services, and expertise, Black Duck enables organizations to optimize security and quality in DevSecOps and throughout the software development life cycle. We are currently looking for a proficient and experienced SFDC Certified Administrator & Production Support to join our team. In this role, your primary responsibility will be to deliver top-notch support to end-users by troubleshooting issues, maintaining system integrity, and collaborating with stakeholders to address operational challenges related to Black Duck's core enterprise applications. While this position is not focused on development, it necessitates hands-on proficiency in Salesforce and NetSuite applications, problem-solving abilities, and effective communication skills. As a member of the Enterprise applications team, you will have the opportunity to work in a collaborative and innovative environment where your contributions will directly impact global business operations. **Role Responsibilities:** **Application Support & Troubleshooting:** - Serve as a Tier 2 support resource for resolving escalated issues with Enterprise Applications including Salesforce (SFDC), Boomi, and NetSuite applications. - Debug and troubleshoot Salesforce Flows, Apex code, and other configurations to pinpoint and resolve root causes of issues. - Collaborate with multiple development teams to address and resolve production issues related to system integration, including troubleshooting complex challenges involving REST API, system permissions, and other integration components. **SQL & Database Troubleshooting:** - Write and analyze complex SQL and SOQL queries to identify data inconsistencies or issues. - Possess a strong understanding of relational databases and data models in Salesforce, NetSuite, and other integrated applications. **NetSuite Administration & Support:** - Provide support for NetSuite UI issues and perform general administrative tasks. - Troubleshoot integration or data discrepancies related to NetSuite. **System Administration:** - Install and manage SFDC packages, perform data imports/exports, and configure system settings. - Analyze integration failures and data exchange issues. - Support ongoing Salesforce administration tasks such as updating user permissions and creating new users. **Customer & Stakeholder Communication:** - Act as the main point of contact for business users, ensuring clear and effective communication regarding issue resolution. - Explain technical issues in a non-technical manner to business users. - Manage end users" expectations to ensure high customer satisfaction. **Documentation:** - Create detailed user stories in Jira to facilitate efficient issue resolution by the development team. - Maintain comprehensive documentation for troubleshooting processes, known issues, and resolutions. **Required Qualifications:** - Prior experience in customer service or helpdesk support. - Excellent verbal and written communication skills to interact effectively with business users and technical teams. - Ability to manage SLAs, track tickets, and ensure timely issue resolution. - Strong analytical skills to troubleshoot and debug production issues efficiently. - SFDC Administrator Certification is mandatory. - Proficiency in Salesforce administration, APEX code, and SFDC data structures. - Ability to write and analyze complex SQL queries and understand relational databases. - Expertise in SFDC Flow Automation. - Familiarity with REST API concepts. - Extensive knowledge of Salesforce Communities and their configuration. - Experience working with Jira or similar tools for creating detailed user stories. **Preferred Qualifications:** - Experience supporting enterprise-level applications in a fast-paced environment. - Platform Developer Certification. - Experience working with CPQ. - Familiarity with NetSuite, including basic navigation and key functionality. - Understanding of ServiceNow or similar IT service management tools for incident tracking. Join Black Duck Software, Inc. and be a part of our dynamic team where your expertise will make a significant impact on our global business operations.,

As a member of the Support organization at Oracle, your primary focus is to deliver post-sales support and solutions to the Oracle customer base, while also acting as an advocate for customer needs. Your responsibilities include resolving post-sales non-technical customer inquiries through various communication channels and addressing technical questions related to the use of and troubleshooting for Oracle's Electronic Support Services. You will serve as a key point of contact for customers, facilitating customer relationships with Support and providing guidance to internal Oracle employees on a wide range of customer situations and escalated issues. Oracle Customer Success Services (CSS) offers tailored support to ensure that organizations" investments in Oracle technology deliver cutting-edge innovation and performance necessary for competitive business environments, while seamlessly integrating within their IT infrastructure. CSS is renowned for its industry-leading expertise and commitment to customer satisfaction, supporting organizations at every step of their journey. To be successful in this role, you should have a minimum of 7 years of experience as an Oracle Database Administrator, Consultant, or Support Engineer. You must be available to work in a 24x7 capacity and possess expertise in installing, configuring, and administering Oracle Database/RAC versions 11g, 12c, and 19c. In addition, you should have in-depth knowledge of Oracle Database Architecture, RAC, and Performance Tuning, along with strong troubleshooting and performance tuning skills. Experience with database upgrades, patching, performance tuning of Oracle instances, and SQL tuning is essential. A degree in BE/BTech and/or MS in Computer Science or equivalent is preferred, and holding Oracle certifications in Database, Exadata, or OCI is a plus. Candidates with additional skills in PL SQL, SQL, Exadata, Goldengate, and Oracle Enterprise Manager (OEM) will be given preference. The role requires sharp technical troubleshooting abilities, a good understanding of support processes, and the capability to manage escalated technical situations, develop action plans, and proactively identify services that benefit customers. Strong analytical skills, effective communication, and customer management capabilities are essential for success in this position. Some travel may be necessary as part of the job responsibilities. As a Senior Systems Engineer, you will engage with customers" IT staff to resolve moderately complex technical issues related to Oracle products, either on-site or remotely. You are expected to work independently with general guidance from management while providing updates on progress and status. Oracle values inclusion and diversity, empowering employees to contribute to innovation and growth. The company offers a supportive work environment with competitive benefits, flexible medical, life insurance, and retirement options, and opportunities for global career development. If you require accessibility assistance or accommodation during the employment process due to a disability, please reach out to us via email at accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,

We have Immediate Openings on Koerber WMS Support Specialist for Contract to Hire role for multiple clients. Candidate should have 4-10 Years on any WMS tool preferable Korber/High jump WMS development or L2/L3 Support experience. Candidate should be Bachelor in CS/IT or Eng. background. Candidate should understand functional Supply chain system. Should have strong warehouse/Logistics operations knowledge. Should have play a role of Implement Team member and exposure into build a new warehouse. Candidate should have understanding and end to end enhancement exposure of picking, Packing and Shipping module. Candidate should have exposure into built new Interface or enhancement with Host System. Should have good understanding of Advantage Architect Development and Enhancements. Latest Certification Preferred. Exposure into Korber other modules like Labor and yard Management will be a Advantage. Sound Understanding of Korber Architect and Page editor. Strong skill in PLSQL SSRS, Korber Reports development and Enhancement. Experienced Into Zebra Label Printing Solution setup and enhancement. Experienced Into API, XML, Json Interface Setup, build and customize Import system. Must have SQL Database Troubleshooting, Indexing, Performance, Automation experience. Experience into any .NET Technology will be preferred. If you are interested in, please share the update profile with below details. Current CTC Expected CTC Notice Period Total Experience Relevant Experience

Employment Type:C2H Candidate should have 4-10 Years on any WMS tool preferable Korber/High jump WMS development or L2/L3 Support experience.Candidate should be Bachelor in CS/IT or Eng. background.Candidate should understand functional Supply chain system.Should have strong warehouse/Logistics operations knowledge. Should have play a role of Implement Team member and exposure into build a new warehouse.Candidate should have understanding and end to end enhancement exposure of picking, Packing and Shipping module. Candidate should have exposure into built new Interface or enhancement with Host System.Should have good understanding of Advantage Architect Development and Enhancements.Latest Certification Preferred.Exposure into Korber other modules like Labor and yard Management will be a Advantage. Sound Understanding of Korber Architect and Page editor.Strong skill in PLSQL SSRS, Korber Reports development and Enhancement.Experienced Into Zebra Label Printing Solution setup and enhancement.Experienced Into API, XML, Json Interface Setup, build and customize Import system. Must have SQL Database Troubleshooting, Indexing, Performance, Automation experience.Experience into any .NET Technology will be preferred.

Job Title: SQL Database Specialist Location: Sikanderpur, Gurgaon (On-site) Notice Period: Immediate iSource Services is hiring for one of their client for the position of SQL Database Specialist About the Role - We are looking for a skilled SQL Database Specialist to support database management, testing, and documentation for our upcoming Mobile App project. The ideal candidate will have strong experience in SQL database handling, a good understanding of quality testing, and proficiency in MS Office for creating documentation and presentations. Key Responsibilities: Manage and maintain SQL databases ensuring high performance and availability Perform quality testing and validation for mobile app functionalities Collaborate with developers and QA teams to identify and resolve issues Create and maintain technical documentation, reports, and PPTs Assist in process optimization related to database and testing workflows Requirements: Experience in testing mobile applications (functional and quality testing) Proficient in MS Office (Word, Excel, PowerPoint Strong analytical and troubleshooting skills Good communication and documentation abilities

Assist with resolving technical issues, handle routine inquiries, and escalate complex cases. Maintain support records, aid in product updates, meet SLAs, analyze metrics, and build skills in cybersecurity, cloud, and networking technologies. Health insurance

Role Summary: We are seeking a highly experienced Sybase ASE Database Administrator with a minimum of 7+ years of progressive working knowledge in database technologies. The selected candidate will ensure reliability, performance, and availability across Production, Disaster Recovery (DR), User Acceptance Testing (UAT), and Development environments , supporting these systems on a 24x7 basis . Key Responsibilities: Database Administration & Maintenance: Sybase ASE 16.0 database administration. Database backup/dump, restore/load operations. Database migration, version upgrades, and patch management. Database and server recovery during outages or failures. User/Login management: creation, password resets, configuration. Performance Monitoring & Troubleshooting: Troubleshoot blocking, deadlocks, and other performance bottlenecks. Query optimization and index management. Regular database health monitoring and performance tuning. Incident & Problem Management: Manage Severity 1/2/3H incidents with detailed root cause analysis (RCA). Restore services after unexpected outages or disruptions. Scripting & Automation: Develop Shell and SQL scripts to automate monitoring and administrative tasks. Sybase Replication Server Support: Configure and troubleshoot Sybase Replication Server for data consistency and reliability. General Troubleshooting: ASE-specific troubleshooting (connectivity, configuration, operational anomalies). Proactive detection and resolution of potential production issues.

Strong experience min 8 years in Oracle, Maria DB, Mongo DB, PostgreSQL and any other additional Database. Manage, maintain, and optimize Oracle databases (including versions 11g onwards up to 19c). Migrating data to SQL AND NOSQL DATABASES. Good to have knowledge in Administration, configuration, deployment, management, architecture, security of NOSQL Databases like REDIS, KEYDB, COUCH DATABASE. Install, configure, and upgrade Oracle database software, patches, and tools. Knowledge of regular database backups and implement robust disaster recovery solutions. Monitor database performance and take necessary actions to improve performance and scalability. Provide expert support in database troubleshooting, performance tuning, and query optimization. Implement and maintain database security policies, user access management, and auditing. Ensure compliance with internal security policies and external regulations. Tune database queries, optimize SQL performance, and improve indexing strategies. Monitor database resource usage and implement measures for optimal performance. Implement, Manage, maintain, and ensure high availability and manage Oracle Real Application Clusters (RAC). Implement, Manage, maintain, and ensure high availability and manage Oracle Data Guard, Oracle Golden Gate. Work closely with development teams to optimize database queries, applications, and configurations. Provide support to application teams for database-related issues and troubleshooting. Create and maintain documentation related to database architecture, standards, and procedures. Work on database consolidation and cloud database migration as required. Develop and maintain shell scripts and PL/SQL procedures for automation of database tasks. Lead database-related projects and ensure timely delivery of deliverables. Provide regular reports on database performance, health, and capacity. Required Qualifications: Education: Bachelors or Masters degree in Computer Science, Information Technology, or related field. Experience: Minimum of 8 years of hands-on experience as an DBA. Understanding of cloud databases (AWS RDS, Oracle Cloud, etc.) is a plus. Oracle Certified Professional (OCP) or Oracle Certified Master (OCM) certification. Mandatory Certified (Any one) 1) MONGODB/ REDIS/ CouchDB Certification from MONGODB University/REDIS University/ CouchBase 2) MARIADB or MYSQL Certification from OEM Soft Skills: Excellent problem-solving and troubleshooting skills. Strong communication skills to interact with various teams and stakeholders. Ability to work under pressure and manage multiple tasks in a fast-paced environment. Strong attention to detail and organizational skills. Knowledge of ITIL practices and database management best practices.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Oracle Customer Success Services provides unmatched, tailored support that ensures organizations Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way. At least 7 plus years of experience with Oracle Database Administrator/Consultant/Support Engineer Available to work in 24X7 capability . Install, configure, and Administer Oracle Database/RAC 11g,12c,19c. Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning . Good Database troubleshooting & performance tuning skills . Worked on Database upgrades and patching . Knowledge on Performance Tuning of Oracle Instance and SQL Tuning . Good communication and customer management skills. BE/BTech and/or MS in Computer Science or equivalent preferred Oracle Database / Exadata / OCI Certification - Preferred Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

The Customer Success Services (CSS) is a unit within the Oracles Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. CSS covers the majority of large-scale Oracle customers. Oracle Customer Success Services provides unmatched, tailored support that ensures organizations Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way. At least 7 plus years of experience with Oracle Database Administrator/Consultant/Support Engineer Available to work in 24X7 capability . Install, configure, and Administer Oracle Database/RAC 11g,12c,19c. Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning . Good Database troubleshooting & performance tuning skills . Worked on Database upgrades and patching . Knowledge on Performance Tuning of Oracle Instance and SQL Tuning . Good communication and customer management skills. BE/BTech and/or MS in Computer Science or equivalent preferred Oracle Database / Exadata / OCI Certification - Preferred Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. Responsibilities The Customer Success Services (CSS) is a unit within the Oracles Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. CSS covers the majority of large-scale Oracle customers. Oracle Customer Success Services provides unmatched, tailored support that ensures organizations Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way. At least 7 plus years of experience with Oracle Database Administrator/Consultant/Support Engineer Available to work in 24X7 capability . Install, configure, and Administer Oracle Database/RAC 11g,12c,19c. Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning . Good Database troubleshooting & performance tuning skills . Worked on Database upgrades and patching . Knowledge on Performance Tuning of Oracle Instance and SQL Tuning . Good communication and customer management skills. BE/BTech and/or MS in Computer Science or equivalent preferred Oracle Database / Exadata / OCI Certification - Preferred Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.