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8 - 12 years
27 - 32 Lacs
Bengaluru
Work from Office
The Strategy & Consulting Global Network Song Practice| Service | Life Science Manager (Level 7) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Life Science, Service transformation, Contact Center, Platform Enablement viz. Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, etc | Level: Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer service challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture's Strategy & Consulting Global Network Song practice. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. The Life Science Senior Manager position is within the Service practice of Accenture GN Song. The individual would work at the heart of the top global Pharmaceuticals, Biotechnology and Medical Technology organizations and would collaborate on innovative projects while bringing in deep industry knowledge to enhance Patient and HCP experience. You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance. As part of leading the project teams, you will drive the following: Consulting & Advisory service Lead a team responsible for designing, developing and implementing plans on delivering consulting services that improve service delivery, customer engagement, operational efficiency, and market success. Aid clients to adopt digital solutions to increase their competitiveness and accelerate GTM. Develop and implement solutions to address client challenges , such as improving patient outcomes, optimizing supply chain management, enhancing regulatory compliance, and accelerating product commercialization. Drive the adoption of technology capabilities while ensuring compliance with pharma industry regulations (e.g., HIPAA, GDPR, FDA, EMA) and data security standards. Assist Life Science clients with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology , and help clients achieve long-term success by co-creating future-proof, agile and resilient operating models. Develop and oversee Life Science components such as care management, patient journeys, appointment scheduling, and data integrations with other systems. Build and maintain client relationships , both existing and new, by understand client problems, bringing relevant solutions and offerings to the clients and influence improvement objectives Provide solutions to complex business problems /opportunities requiring in-depth knowledge of Patient and HCP dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach highly essential powered by GenAI orchestration for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Recommend and implement digital solutions (e.g., automation, cloud platforms, AI and machine learning tools) to streamline operations and enhance service delivery. Sales & Business Development Generating new business engagements :Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitate client discussions and presentations to drive new business and client relationships. Work as an integral part of the client's sales / channel development organization. Work towards driving sales and revenue numbers with a structured, logical and dataoriented approach, conducting Market Opportunity. Own and drive Service transformation RFP/RFI response coming in from Life science customers. Practice Development - Strong consulting and advisory experience in Life Sciences industry with deep industry knowledge and understanding of key trends. Take on leadership role: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, Genesys etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists supporting, providing input and guidance into the talent strategy and actively participate in engagement, capability development activities. Experience in working as an advisory lead in designing next gen service transformation solution on digital technologies like Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, Data automation and AI tools. Adept with working knowledge of Gen AI based technologies and tools such as ChatGPT, Gemini, DallE, Midjourney, Anthropic, Amazon Bedrock, LLama etc. Capable of using GenAI within applications such as Salesforce, Adobe and MS Dynamics. Understanding on healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs. Bring your best skills forward to excel at the role: Strong consulting and advisory experience in Life Sciences industry with deep industry knowledge and understanding of key trends. Expertise in patient-centric services, healthcare delivery systems, or operational models in life sciences. Deep understanding of Health Care processes, performance drivers & industry leading practices, regulatory and compliance requirements. Understanding of market access strategies for pharmaceuticals and medical devices, pricing and reimbursement, payer negotiation, health economics, and outcomes research (HEOR). Ability to develop long standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments and complex digital projects engagements in a global network. Strong program management/ people management skills. Experience working with "C" level executives. Problem solving and conflict management. Ability to work effectively in a remote, virtual and global environment. Read about us. What's in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, . Qualifications Your experience counts! Minimum 8+ years of relevant experience in Life science industry with good analytical skills along with domain experience. Working knowledge of Veeva CRM or Salesforce Health cloud and AI tools. Implementation experience is a plus. Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Familiarity with healthcare technologies such as CRM, Electronic Health Records (EHR), Laboratory Information Management Systems (LIMS), and patient management platforms. Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. is a plus. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
Posted 3 months ago
5.0 - 7.0 years
5 - 15 Lacs
navi mumbai
Work from Office
5 - 7 yrs exp. Vmware , Microfocus, HPCSA, HPOO , Scripting (Shell, PowerShell, Ansible)
Posted Date not available
8.0 - 13.0 years
30 - 45 Lacs
pune, pune - mh, pune - india
Work from Office
Skills : DevOps Engineer for Sensitive Data Detection Related . Position : Consultant / Senior Consultant / Lead Consultant) / Technical Specialist / Senior Technical Specialist / Team Leader / Manager. Work Experience : 7.00Years to 20.00 Years Work Location : Only Pune Job Type : Permanent Employee (Direct Payroll) This is for CMM Level 5 Indian MNC (Direct Payroll - Banking Client) Opening in Only Pune Location - Have you applied before = Yes/No = Below Mentioned All the Details are Mandatory - Please Send : * Current Location : * Preferred Location : * Total Experience: * Relevant Experience: * Primary Active Personal Email ID : * Alternate Active Personal Email ID : * Primary Contact Number : * Alternate Contact Number : * Current CTC: * Expected CTC: * Notice Period: * Last Working Date: * Current Payroll Company Name (Contract / Permanent) : * DOB & Place of Birth : Mandatory JD DevOps Engineer for Sensitive Data Detection Your role We are looking for someone who can help us with following key tasks: Deploy cloud infrastructure/services, manage day to day operations, troubleshoot issues related to cloud infrastructure/services, deploy, and manage AKS clusters Collaborate with development teams to integrate infrastructure and deployment pipelines in the SDLC. Build and setup new CI/CD tooling and pipelines for application build and release. Implement migrations, upgrades, and patches in all environments Your team Youll be working in the Sensitive Data Detection Services team based in our Pune EON-2 Office. We analyze, develop and deliver global solutions to maintain or change our IT systems with our business counterparts. Our culture centers around partnership with our businesses, transparency, accountability and empowerment, and passion for the future. As an experienced DevOps Engineer, you'll play an important role in building and maintaining GIT and ADO CI/CD pipelines, creating scalable AKS clusters, application deployment in different environments, etc. You will join a team of highly talented engineers who are experienced in delivering scalable enterprise engineering solutions. Your expertise : Ideally 8 to 12 years of experience in DevOps area Strong understanding of DevOps principles and best practices, with hands-on experience implementing CI/CD pipelines, infrastructure as code, and automation solutions. Hands-on on Azure Kubernetes Services (AKS) and Linux. Monitor, analyze, configure, deploy, enhance, and manage containerized applications on AKS Experience in handling helm charts, ADO and Git Lab pipelines Proficiency with cloud platforms such as Azure including experience with cloud services, infrastructure provisioning and management. Help to Implement infrastructure as code (Iac) solutions using tools such as Terraform or Ansible to automate the provisioning and configuration of cloud and on-premises environments. Maintain stability of non-prod environments Support Gitlab pipelines across several MS Azure resources/services Research opportunities for automation, troubleshooting, and issues as reported by users Interact efficiently with the business and development teams at all levels Flexible working hours to accommodate the international project setup Collaborate with cross-functional teams (Database, UNIX, Cloud, etc.). Thanks & Regards, Sanjay Mandavkar IT-Recruitment Manager. Think People Solution Pvt Ltd – Mumbai. Email : sanjay@thinkpeople.in http://www.thinkpeople.in
Posted Date not available
7.0 - 11.0 years
4 - 7 Lacs
bengaluru
Work from Office
Skill required: Delivery - Data Automation Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.Data Automation refers to the use of technology and processes to automatically manage, manipulate, and analyze data without manual intervention. This involves the implementation of tools and systems that streamline repetitive tasks related to data handling, such as data entry, transformation, and integration. The goal of data automation is to enhance efficiency, reduce errors, and accelerate the overall data processing cycle in various business and technological contexts. What are we looking for? 48 years of hands-on Python experience Strong knowledge and Hands-on with Streamlit, PySpark, Pandas and NumPy, Plotly / Altair / Matplotlib (for visualizations), Cursor (or other AI-based coding tools) Good understanding of user experience in data products Good to have experience with API integration, session state, or deploying Streamlit apps and efficient data handling Experience with app deployment (Streamlit Cloud, Docker), Git workflows Experience with rule-based systems, data science, ML, or analytics is a strong plus Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation
Posted Date not available
7.0 - 11.0 years
4 - 7 Lacs
bengaluru
Work from Office
Skill required: Delivery - Data Automation Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.Data Automation refers to the use of technology and processes to automatically manage, manipulate, and analyze data without manual intervention. This involves the implementation of tools and systems that streamline repetitive tasks related to data handling, such as data entry, transformation, and integration. The goal of data automation is to enhance efficiency, reduce errors, and accelerate the overall data processing cycle in various business and technological contexts. What are we looking for? 48 years of hands-on Python experience Strong knowledge and Hands-on with Streamlit, PySpark, Pandas and NumPy, Plotly / Altair / Matplotlib (for visualizations), Cursor (or other AI-based coding tools) Good understanding of user experience in data products Good to have experience with API integration, session state, or deploying Streamlit apps and efficient data handling Experience with app deployment (Streamlit Cloud, Docker), Git workflows Experience with rule-based systems, data science, ML, or analytics is a strong plus Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation
Posted Date not available
2.0 - 5.0 years
7 - 10 Lacs
mumbai suburban, navi mumbai, mumbai (all areas)
Work from Office
Data Preparation & Automation: Proficiency in Python, Machine Learning, and Database Management for tasks such as data cleaning, mapping, grid conversion, and automation. Dynamic Pricing Models: Experience with Deep Learning techniques to support dynamic pricing strategies. Preferred Background: Candidates with prior experience in Motor Insurance or General Insurance (GI) will be given preference.
Posted Date not available
14.0 - 16.0 years
12 - 16 Lacs
mumbai
Work from Office
Job Title - GN - SONG - Service - Salesforce - Lifesciences - Senior Manager Management Level: 6-Senior Manager Location: Mumbai, MC1 Building, NonSTPI Must-have skills: Business Model Strategy Good to have skills:NA Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accentures Strategy & Consulting Global Network Song practice. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. The Life Science Senior Manager position is within the Service practice of Accenture GN Song. The individual would work at the heart of the top global Pharmaceuticals, Biotechnology and Medical Technology organizations and would collaborate on innovative projects while bringing in deep industry knowledge to enhance Patient and HCP experience. You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance. As part of leading the project teams, you will drive the following: Consulting & Advisory service Lead a team responsible for designing, developing and implementing plans on delivering consulting services that improve service delivery, customer engagement, operational efficiency, and market success. Aid clients to adopt digital solutions to increase their competitiveness and accelerate GTM. Develop and implement solutions to address client challenges , such as improving patient outcomes, optimizing supply chain management, enhancing regulatory compliance, and accelerating product commercialization. Drive the adoption of technology capabilities while ensuring compliance with pharma industry regulations (e.g., HIPAA, GDPR, FDA, EMA) and data security standards. Assist Life Science clients with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology , and help clients achieve long-term success by co-creating future-proof, agile and resilient operating models. Develop and oversee Life Science components such as care management, patient journeys, appointment scheduling, and data integrations with other systems. Build and maintain client relationships , both existing and new, by understand client problems, bringing relevant solutions and offerings to the clients and influence improvement objectives Provide solutions to complex business problems /opportunities requiring in-depth knowledge of Patient and HCP dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach highly essential powered by GenAI orchestration for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Recommend and implement digital solutions (e.g., automation, cloud platforms, AI and machine learning tools) to streamline operations and enhance service delivery. Sales & Business Development Generating new business engagements :Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitate client discussions and presentations to drive new business and client relationships. Work as an integral part of the clients sales / channel development organization. Work towards driving sales and revenue numbers with a structured, logical and dataoriented approach, conducting Market Opportunity. Own and drive Service transformation RFP/RFI response coming in from Life science customers. Practice Development - Strong consulting and advisory experience in Life Sciences industry with deep industry knowledge and understanding of key trends. Take on leadership role: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, Genesys etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists supporting, providing input and guidance into the talent strategy and actively participate in engagement, capability development activities. Experience in working as an advisory lead in designing next gen service transformation solution on digital technologies like Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, Data automation and AI tools. Adept with working knowledge of Gen AI based technologies and tools such as ChatGPT, Gemini, DallE, Midjourney, Anthropic, Amazon Bedrock, LLama etc. Capable of using GenAI within applications such as Salesforce, Adobe and MS Dynamics. Understanding on healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. Qualification Experience: 14-16Years Educational Qualification: Any Degree
Posted Date not available
8.0 - 13.0 years
10 - 15 Lacs
bengaluru
Work from Office
Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-facing challenges at clients spanning Sales, Service, and Marketing to accelerate business change. You will work with clients across their marketing, sales, and services functions, providing transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. Roles & Responsibilities: Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM. Assist clients in the Consumer Goods & Services industry with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Sales & Business Development: Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitating client discussions and presentations to drive new business and client relationships. Own and drive Service transformation RFP/RFI response coming in from Consumer Goods & Services customers for digital implementation/optimization. Practice Development: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists, providing input and guidance into the talent strategy and actively participating in engagement and capability development activities. Professional & Technical Skills: Strong consulting and advisory experience in Consumer Goods & Services industry with deep industry knowledge and understanding of key trends. Deep understanding of Consumer Goods & Services processes, performance drivers & industry-leading practices, regulatory and compliance requirements. Experience in working as an advisory lead in designing next-gen service transformation solutions on digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using digital technologies. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office. About Our Company | Accenture Qualification Experience: Minimum 8+ years of relevant experience in Consumer Goods & Services industry and well-versed in Digital and AI tools with good analytical skills along with domain experience. Educational Qualification: B.Tech/BE (Accurate educational details should capture)
Posted Date not available
8.0 - 13.0 years
11 - 16 Lacs
bengaluru
Work from Office
Job Title: Service Transformation + Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Service Transformation, Utilities, Contact Center, GenAI Good to have skills: Salesforce, Genesys, AWS, NICE Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for leading strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies within the Utilities industry. Your typical day will involve working with clients to develop and execute strategies to improve business performance, drive revenue growth, and support customer-centric transformation initiatives. Roles & Responsibilities: Lead strategic consulting engagements focusing on digital transformation, customer experience enhancement, and operational efficiencies. Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives. Assist clients in the Utilities industry with their most pressing service transformation problems by offering consulting and advisory services. Manage project teams, guiding team members and ensuring project delivery meets quality, timeline, and budgetary expectations. Create a transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector. Design Business Process, lead design thinking workshops, develop business case, and develop new operating model. Professional & Technical Skills: Must have skills:Proficiency in Service Transformation, Utilities, Contact Center, GenAI. Strong understanding of Utility industry processes, performance drivers & industry-leading practices, regulatory and compliance requirements, preferably from North America. Experience in working as an advisory lead in designing next-gen service transformation solutions on technologies like Genesys, NICE, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Deep knowledge of digital transformation and customer experience strategies, with a track record of implementing successful change initiatives. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using Service Transformation, Utilities, Contact Center, and GenAI. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, or Hyderabad office. About Our Company | Accenture Qualification Experience: Minimum 8 years of experience is required Educational Qualification: B.Tech/BE (Accurate educational details should capture)
Posted Date not available
8.0 - 13.0 years
11 - 16 Lacs
bengaluru
Work from Office
Job Title: Health and Public Services Senior Manager + Service + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Salesforce Health Cloud, Service Transformation Good to have skills: Data Automation, AI Job Summary :As a Senior Manager in the Health and Public Services practice, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce Health Cloud. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM. Lead the discovery, design, and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry. Manage end-to-end Salesforce Health Cloud projects, collaborate with stakeholders, and drive the adoption of Salesforce Health Cloud capabilities while ensuring compliance with healthcare industry regulations (e.g., HIPAA, GDPR) and data security standards. Develop and oversee Health Cloud components such as care coordination, patient and provider management, appointment scheduling, analytics, and data integrations with other systems viz. EHR, DWs, etc. Assist healthcare clients with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, design/re-design the channel strategy and operating model, close the gap between business and technology, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Engage with senior management as part of the go-to-market team and assist in sales and project delivery. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of patient, provider, payer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Use a data and analytics-driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Professional & Technical Skills: Must have skills:Proficiency in Salesforce Health Cloud, Service Transformation. Strong understanding of healthcare processes, performance drivers, and industry-leading practices, regulatory and compliance requirements. Experience in developing and maintaining Salesforce Health Cloud applications. Experience in debugging and troubleshooting Salesforce Health Cloud applications. Experience in working with healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using Salesforce Health Cloud. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office. About Our Company | AccentureQualification Experience: Minimum 8 years of experience is required Educational Qualification: B.Tech/BE (Accurate educational details should capture)
Posted Date not available
5.0 - 7.0 years
7 - 10 Lacs
bengaluru
Work from Office
Implement JLL HSE strategic objectives and bring them to life for a client account, ensuring effective operational relevance. Manage and reduce operational risks by providing guidance and advice on HSE risk management at all levels. Identify, eliminate, and control hazardous conditions that may lead to injury and/or property damage using safety standards, best management practices, and analytical techniques. Ensure Risk assessments are conducted for all activities performed at site Provide technical advice on relevant HSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation and maintain legal register for all countries under scope. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSE risks. Provide reporting and monitor performance against all JLL and client-set HSE metrics and KPIs and ensure the same is presented to the Client during periodical meetings and Governance meetings. Ensure site related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Support the program for training, audit, measurement, and reporting HSE performance against agreed standards. Manage account for incident and accident investigations. Foster a Culture of Safety across the Account. Support account teams in developing relationships with key internal and external HSE stakeholders. Build a relationship with the client developing trust and demonstrating ownership and drive of innovation and change management. Embed JLL HSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Ensure 3rd party vendors always maintain compliance with JLL and Client HSE Standards. Ensure implementation and maintenance of JLL HSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSE obligations and JLLs HSE aspirations. Drive the development of best practice HSE training programs and resources. Implement HSE strategy and operating protocols for the safety performance of JLLs contractors and supply chain vendors. Ensure successful delivery of HSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. abnormality escalate it to respective team leads and conduct periodical follow up with team till resolve. Review/be a part of reviewing team existing process and align as per Iso 45001 and client policy, mandatory procedure, associated standard and guidance. Review and maintain third-party legislation register to monitor and identify new legislation relevant to the scope of services in all countries, highlight and discuss the changes with client and internal teams during weekly and monthly review calls. Ensure an action plan for compliance where shortfalls are identified and maintain the closure evidence. Develop a program to celebrate special occasions (like Global safety week) and coordinate with team leads and work closely with HSE leads and maintain the records and communicate with all stakeholders Lead investigations of HSE violations and accidents or HSE incidents that are associated with facility management activities in a manner that is thorough and identifies both immediate and root causes and prepare corrective action plans. Coordinate with site team to gather detailed information related to incidents and in critical cases, it is required to organize prompt conference call involving, the site team, HSE Leads and other stakeholders to facilitate quick resolution. As part of the responsibilities, it will be required to thoroughly review all incident reports and need to ensure that incidents are reported in a timely manner on both online platforms. Additionally, it is required to share the lessons learned documents with all stakeholders within the stipulated timeframe. Publish weekly, monthly, and quarterly report with all stakeholders. What we expect from all our colleagues on account: Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our clients personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish. Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved. Drive the JLL SAFER together program and complete all safety trainings within the due date. You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and client's strategic desire for data-driven decisions. You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our clients sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come. Every day is different, and in all these activities, wed encourage you to show your ingenuity. Sound like you To apply you need to be have The Candidate Our ideal candidate will have Ability to influence, partner and operate strategically are critical competencies. Ability to work in different time zone as per business requirements. Positive, proactive, energetic approach to safety management. Ability to demonstrate initiative and show foresight in relation to existing and potential problems. Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts Knowledge and understanding of Internationally recognized HSE Management systems (ISO 14001, ISO 45001 etc.) Results orientated with a strong focus on the delivery of objectives, including an ability to provide creative and innovative solutions based on a sound understanding of business requirements. Good communication skills, both verbal and written, with ability to deal with all people at all organizational levels, internally and externally. capability to conduct thorough incident investigations by providing a comprehensive review of incident reports, performing root cause analyses, implementing corrective actions, and deriving valuable lessons learned from each incident. Ability to work unsupervised and take positive action to resolve issues on own initiative. Computer literate with a knowledge of commonly used software programs, and advance knowledge on Microsoft Office applications (Specially Excels and Power points). Ability to research and produce management information and specialist reports making recommendations as appropriate. Good organisational skills with the ability to balance competing demands and to meet deadlines. Strong business acumen. Ability to carry out an audit and gather objective evidence through observation, interview and sampling of documents and records. Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures. Able to lead and inspire, guide and coach, and develop the performance of those managed. Essential Criteria: A minimum of 5-7 years EH&S management experience within Operational Management systems and working with corporate clients. Strong understanding of legislation and working practices across the APAC region Experience working with Health and Safety compliance and management systems preferably within facility management operations. Degree in related field or equivalent experience preferred. Knowledge of safety requirements, fundamentals of safety education, industrial safety, risk management, and the application of data automation to the safety function highly desired. A strong understanding of the EH&S regulatory environment for their area of responsibility. Appropriate recognized Professional EH&S qualifications and memberships such as NEBOSH. Internal or External Auditor Qualifications is highly desirable. Must be willing and able to travel within UK and Europe as deemed necessary to fulfil the role. Excellent communication and interpersonal skills to effectively engage and collaborate with stakeholders at all levels. Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures. Ability to work well with others at all levels and across organizations. Must be able to get results through others without having direct reports. Ability to speak in front of a large audience and deliver in person and remote EH&S training effectively. Strong analytical, problem-solving, and decision-making skills. Ability to work well with minimal supervision. Proficient in basic computer applications and software such as MS Office programs, Outlook, etc.
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