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D365 Functional Consultant

D365 Functional Consultant

Zensar

7 - 12 years

20 - 27 Lacs

pune

Posted:2 days ago| Platform:

Apply

Skills Required

functional customer service microsoft dynamics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

System Integration

Experience : 8 Plus Year

Notice period : Immediate

Location : Pune

Role Overview:

Customer Service

Essential Skills & Tools:

Dynamics 365 Customer Service:
Deep understanding of its features and functionalities.
System Integration:
Experience integrating D365 with other applications.

Nice to have skills:

Microsoft Tools:
Familiarity with Lifecycle Services, Azure DevOps, and Power Platform Admin Center for managing application lifecycle.
Power Platform:
Proficiency in Power Apps, Power Automate, Dataverse, and Power BI.
Problem-Solving:
Ability to translate business needs into technical solutions.
Communication:
Strong written and verbal skills for documentation and training.

Key Responsibilities:

Application Configuration:
Set up and tailor core Customer Service components like case management, entitlements, SLAs, and omni-channel capabilities.
Power Platform Development:
Build Power Apps, Power Automate flows, and Dataverse models to enhance and automate service processes.
Integration:
Connect D365 CS with ERP systems or external knowledge bases for seamless data exchange.
Customization:
Develop custom entities, forms, and business process flows to meet unique requirements.
Testing & Support:
Conduct UAT, prepare test scripts, and provide post-implementation support.
Reporting & Analytics:
Design reports and dashboards using Power BI for actionable insights.
Documentation & Training:
Create user guides and deliver training for end-users and administrators.

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