Customer Support Intern

About MyOperator

MyOperator is a leading cloud-based communication platform in India. We empower businesses of all sizes with a comprehensive suite of call management solutions, including IVR systems, toll-free numbers, and business-critical integrations. Our mission is to help companies transform their customer interactions and unlock new revenue streams.

We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with

strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting

with people, and thrive in a fast-paced environment, we'd love to meet you!

A background in technology or familiarity with tech products is a plus. You’ll play a key role in

assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.

What You’ll Do:

● Build in-depth knowledge of our products and services to assist customers effectively.

● Deliver prompt, professional, and accurate support across chats, emails, and calls.

● Aim for high First Contact Resolution (FCR) in all interactions.

● Address customer inquiries around quotes, orders, delivery status, complaints, returns,

and warranties.

● Manage support tickets with clear and well-written responses.

● Meet daily and weekly performance targets, both individually and as a team.

● Share insights and feedback with the team to improve customer experience and internal

processes.

Requirements

● 0 years of experience in customer support, preferably experience in software, IT, or internet-based

services.

● Strong written and verbal communication skills.

● Ability to manage time effectively and handle multiple tasks.

● Comfortable working with basic software tools and platforms (tech-savvy preferred).

● A willingness to learn, adapt, and grow in a dynamic environment.

Benefits

● Supportive and collaborative team culture

● Opportunities to grow and develop professionally

● Work with a purpose-driven brand that values customer satisfaction .