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Shark Cybertech LLP
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Shark Cybertech LLP

0 - 2 years

1 Lacs

india

Posted:2 hours ago| Platform: GlassDoor logo

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Skills Required

support chat resolve transactions communication service crm

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive. The role involves handling customer queries, providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or in-person.

Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.

Maintain a strong knowledge of company products/services to assist customers effectively.

Keep records of customer interactions, transactions, feedback, and complaints.

Coordinate with internal teams (sales, technical, operations, etc.) to ensure timely resolution.

Follow communication procedures, guidelines, and policies.

Escalate complex issues to the appropriate department when required.

Work towards achieving customer satisfaction and service quality goals.

Key Skills & Competencies:

Excellent communication (verbal & written) and interpersonal skills.

Problem-solving attitude with patience and empathy.

Ability to handle pressure and manage multiple queries simultaneously.

Strong listening and customer-handling skills.

Basic computer knowledge (MS Office, CRM tools preferred).

Qualifications & Experience:

Graduate in any discipline (preferred: Business Administration / Commerce / IT).

0–2 years of experience in customer support or similar role. Freshers with good communication skills may also apply.

Prior experience in related industry will be an added advantage.

Job Types: Full-time, Fresher

Pay: ₹10,099.03 - ₹15,759.04 per month

Work Location: In person

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