Customer Support Executive

Job Title: Customer Support Executive
Location: Pune & Thane, MHJob Type: Full-TimeIndustry: SoftwareAbout Us:At Allied, we are passionate about building innovative solutions that solve real-world problems. We are a growing team of developers, designers, and product thinkers working collaboratively to deliver scalable, high-quality applications. As we expand our team, we're looking for a skilled and motivated Software Support Engineers to join us.The Role:You will be the frontline of our customer experience, providing exceptional support to users of our software products & services. You will empower our customers to get the most out of our software, troubleshoot technical issues, and ensure their success.Key Responsibilities:* Provide timely and effective technical support to customers via phone, email, chat and personal visits.* Guide customers through software functionalities, best practices, and troubleshooting steps.* Diagnose and resolve technical issues, escalating complex problems to our senior & development team when necessary.* Document customer interactions and solutions accurately in our CRM system.* Collaborate with product and development teams to identify and report bugs and suggest improvements.* Create and update knowledge base articles and FAQs to empower self-service.* Contribute to a positive and supportive team environment.Requirements:* Proven experience in a customer support role, preferably within a software or technology company.* Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and patiently.* Strong problem-solving abilities and a methodical approach to troubleshooting.* A genuine desire to help customers and a passion for delivering exceptional service.* Ability to work independently and as part of a team in a fast-paced environment.What We Offer:* Competitive salary* Opportunity to work with a cutting-edge software product and a talented team.* Ongoing training and professional development opportunities.* A supportive and collaborative work environment.To Apply:Just get in touch with us!Email: careers@alliedsoftech.com