Customer Support || Blended Process || Night Shift

2 - 7 years

2 - 4 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location:

Company:

Job Type:

Experience Required:

Role Overview:

International Blended Process

on-site position

Key Responsibilities:

  • Handle inbound and outbound voice calls, emails, and chats for global customers
  • Provide real-time support and resolve customer issues effectively
  • Ensure timely and professional responses across all channels
  • Coordinate with internal teams to resolve client queries
  • Maintain high service quality and process compliance
  • Document all customer interactions in CRM systems accurately
  • Adhere to shift schedules and SLA targets

Required Skills & Experience:

  • Excellent verbal and written communication skills in English
  • Strong interpersonal and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Comfortable with night shifts and rotational offs
  • Familiarity with CRM tools and standard support protocols

Additional Information:

  • Work Location:

    Jaipur (on-site only)
  • Shift Timings:

    Night Shift (US/International Timings)
  • Working Days:

    6 Days a Week (Rotational Week Offs)
  • Salary:

    Competitive; based on experience and skill set

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