Customer Success Manager

As the Upselling Manager for the TAC Security team, your primary responsibility will be to drive revenue growth by identifying and capitalizing on upselling opportunities within the technical assistance services provided to our clients. You will collaborate closely with TAC engineers, sales teams, and account managers to ensure customer satisfaction while promoting additional services, products, and upgrades that align with customer needs. You will lead the upselling initiatives within the TAC Security department by working with engineers, account managers, and customers to identify and present upsell opportunities. Developing and implementing strategies to increase the adoption of additional services and products offered to existing clients will be a key focus. Collaborating with TAC engineers to understand customer needs, challenges, and pain points will enable you to provide tailored solutions that highlight upsell opportunities. Maintaining a detailed understanding of all product offerings, service packages, and security solutions will be essential to offer valuable recommendations to customers. Monitoring and analyzing sales metrics, including conversion rates and revenue growth, will help identify trends and optimize strategies. You will also be responsible for training and mentoring TAC engineers on effectively spotting and pursuing upsell opportunities during customer interactions. In addition, you will assist with the development of sales collateral, including proposals, presentations, and documentation to help secure upsell deals. Cultivating relationships with key decision-makers at customer organizations will ensure upsell success and long-term customer retention. Providing regular reporting on upselling performance and results to leadership will be part of your responsibilities. Staying updated with industry trends and competitor offerings to identify opportunities for additional value-added services will be crucial. You will coordinate with cross-functional teams to ensure the smooth execution of upselling activities, including renewals, support contracts, and service agreements. **Skills and Qualifications:** - Bachelor's degree in Business, Sales, Marketing, or a related field. - Proven experience in upselling, sales, or customer success, preferably within a technical or security-focused environment. - Strong understanding of TAC (Technical Assistance Center) operations, security products, and technical services. - Excellent communication, negotiation, and presentation skills. - Ability to develop and maintain relationships with both technical and non-technical stakeholders. - Analytical mindset with the ability to track and report on upsell performance metrics. - Proficiency in CRM software (e.g., Salesforce) and sales tools. - Ability to work both independently and as part of a team in a fast-paced, dynamic environment. - Strong problem-solving skills and the ability to handle customer objections effectively. **Preferred Qualifications:** - Experience in a leadership or management role. - Certification in sales or security-related fields (e.g., CISSP, CEH). - Experience working within a SaaS or cloud-based security environment.,