Customer Service Specialist RDC

As a Customer Service Specialist at D.B. Group America's RDC team in Mumbai, supporting Ocean Import operations for the U.S. region, you will play a pivotal role in managing end-to-end import shipments with a focus on exceptional customer service. If you are a proactive and detail-oriented individual with a passion for delivering outstanding service, this opportunity is for you. **Key Responsibilities:** - Handle day-to-day ocean import operations for the U.S. trade lane - Communicate effectively with origin offices, carriers, and internal teams - Coordinate shipment milestones, documentation, and issue resolution - Update and maintain shipment details in internal systems - Respond promptly and professionally to customer and internal queries - Ensure compliance with SOPs and client-specific requirements - Support billing and documentation accuracy, ensuring timely handovers - Assist in process improvement initiatives within the RDC team **Qualifications Required:** - Minimum 3 years of experience in freight forwarding or logistics preferred (Ocean Imports experience is a plus) - Strong communication skills (written and verbal in English) - Ability to work in a fast-paced, detail-oriented environment - Willingness to work late shifts aligned with U.S. operations - Proficient in MS Office (Excel, Outlook) and freight-related systems - Team player with a problem-solving mindset If you have prior experience supporting U.S. operations from a shared service setup, an understanding of shipping documentation like B/L, ISF, Arrival Notices, and hands-on experience with CargoWise, along with a graduate degree in logistics, supply chain, or a related field, we encourage you to apply for this exciting opportunity with D.B. Group America.,