Customer Service Representative

Company Description:

Jumbo is pioneering the future of gaming with the world’s only No Money Loss Gaming app. Our innovative platform allows users to win money by playing games without the risk of losing their stake, even if they don’t win the game.

Imagine playing a game of Poker with ₹1,000 which you end up losing. What if you could reuse those ₹1,000 to buy a Domino's Pizza!? Or to watch a movie at PVR, or buy your favorite headphones?

Role Description:

We are looking for a Customer Support Representative to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. Fluency in English is essential.

📍 Location: South Delhi, New Delhi

🎯 Experience: 0 to 2 years

💸 Budget: Upto ₹3Lakhs

Key Responsibilities:

• Respond to customer queries via phone, email, or chat in a timely and professional manner.
• Provide accurate product and service information to customers.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Document customer interactions and issues in the system.
• Collaborate with other teams to improve customer service and support processes.
• Maintain a positive and professional attitude towards customers at all times.

Qualifications:

• Strong communication skills in both English and Hindi.
• Ability to multitask and manage time efficiently.
• Problem-solving skills and the ability to remain calm under pressure.
• Experience in customer service is a plus but not required.
• Proficiency in using customer support software and tools is an advantage.