Customer Service Representative

Position:

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Role Overview

Customer Support Executive

This role is perfect for someone who enjoys problem-solving, clear communication, and working in a dynamic, fast-paced environment.

Key Responsibilities

• Manage customer interactions through

  calls, emails, and chat

  in a professional and timely manner.
• Provide accurate and complete information about products and services.
• Resolve issues effectively and ensure customer satisfaction through follow-ups.
• Maintain and update customer records using CRM systems.
• Coordinate with internal teams (sales, operations, and technical support) to resolve escalations.
• Identify areas for process improvement to enhance service delivery.
• Achieve defined service metrics including response time and quality benchmarks.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.

• 1–3 years

  of experience in

  customer support, client servicing, or related roles

  .
• Excellent

  communication skills

  — both verbal and written.
• Strong

  problem-solving, listening, and interpersonal

  abilities.
• Comfortable using

  CRM or support tools

  such as Zendesk, Freshdesk, or HubSpot.
• Ability to work independently and handle pressure in a remote setup.

Good to Have

• Experience in

  B2B or SaaS support

  environments.
• Familiarity with

  ticketing and live chat tools

  .
• Exposure to handling

  international customer interactions

  .

What We Offer

• Competitive salary:

  ₹9–12 LPA

  .
• 100%

  remote opportunity

  – work from anywhere in India.
• Fast-paced, collaborative, and growth-oriented environment.
• Continuous learning opportunities and career progression pathways.