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Kotak Mahindra Bank
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Customer Service Executive - Inbound Process @Mumbai

Customer Service Executive - Inbound Process @Mumbai

Kotak Mahindra Bank

1 - 6 years

2 - 4 Lacs

thane navi mumbai mumbai (all areas)

Posted:1 day ago| Platform:

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Skills Required

customer service banking process telecalling customer care international voice inbound process bpo customer service telesales inbound calls voice process inbound customer support cse domestic voice process bpo voice banking voice domestic bpo domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role: Inbound Officer Kotak 811

Company:-

Location:

Job Summary:

Inbound Officers

Key Responsibilities:

Handle inbound customer calls and provide information regarding Kotak 811 products and services.
Identify customer needs and offer appropriate cross-selling of banking products.
Ensure customer satisfaction and deliver high-quality service.
Meet daily/weekly/monthly sales and service targets.
Maintain accurate records of interactions and transactions.
Adhere to banking policies and compliance guidelines.

Eligibility Criteria:

Experience:
Minimum 6 months of sales experience in any industry (BFSI preferred).
Freshers:
Not eligible.
Education:
Graduate in any stream (mandatory).
Age:
18 to 32 years.
Communication:
Excellent verbal communication skills in English.
Employment Gap:
No gaps exceeding 6 months will be considered.

Job Details:

Salary:
Up to 3,50,000 CTC (based on interview performance).
Shift Timing:
9-hour shift between 8:00 AM to 8:00 PM (rotational).
Week Offs:

4 rotational week offs per month (initially).
6 week offs per month after 6 months of confirmation.

Why Join Kotak Mahindra Bank?

Be part of a reputed and trusted private sector bank.
Secure job with direct bank payroll
Opportunity to grow in a dynamic digital banking environment.

Contact for Application:

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