Customer Service Associate forUK Process

Job Title

Job Location

Brigade Residency. Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka - 560037

Company

Position

Job Summary:

International Voice Process

Role & responsibilities

• Deliver outstanding customer service via voice, email, and chat support channels.
  
• Identify, troubleshoot, and resolve customer issues efficiently, particularly technical concerns.
  
• Communicate clearly and accurately to ensure high levels of customer satisfaction.
  
• Maintain up-to-date and accurate customer records in internal systems.
  
• Work closely with internal teams to ensure a smooth and consistent customer experience.
  

Eligibility Criteria:

• Candidates who have completed 10th, 12th, or Graduation are eligible to apply.
  
• Freshers and experienced candidates are welcome.
  

• Note: Freshers with BE, BTech, BSc, or Postgraduate degrees are not eligible for this role.

• Strong command of English communication is essential.

• Must be comfortable working in a fast-paced and dynamic environment.

Salary & Benefits:

• Competitive salary based on experience.
  
• Attractive performance-based incentives.
  
• Two-way cab facility provided.
  
• Fixed UK shifts with weekend offs (2 days off).

Interview Process:

1. HR Round:

   Introduction and role discussion.

2. Assessment:

   Skill-based test covering customer service and basic technical troubleshooting.

3. Operations Round:

   Final interview to assess domain knowledge and practical understanding.

Apply Now:

kanak.kumari@firstsource.com

Brigade Residency. Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka - 560037

Candidates coming to office are requested to mention Kanak Kumari on thier resume

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