Customer Sales Representative

Job Title: Customer Sales Representative

Job Type: Full-Time

Experience: 0 - 3 Years

Shift Timing: 09 PM to 06 AM (US Shift)

Location: Quantum building,C-03 , Sector 03 - Noida 201301

Roles & Responsibilities:

• Handle inbound and outbound customer queries via phone, email, and chat.
• Provide excellent customer service by resolving issues efficiently and professionally.
• Assist customers with product/service inquiries, troubleshooting, and account-related
  concerns.
• Maintain a high level of product knowledge to offer accurate information.
• Document customer interactions and escalate complex issues to the appropriate team.
• Ensure timely follow-ups and maintain service level agreements (SLAs).
• Collaborate with internal teams to improve customer satisfaction and resolve
  complaints.

Key Skills:

• Strong communication skills (verbal & written).
• Problem-solving and active listening abilities.
• Ability to work in a fast-paced environment.
• Familiarity with CRM tools and customer service software is a plus.
• Patience and empathy in handling customer concerns.
• Multitasking and time management skills.

  Interested candidates can visit our office around 8:30 pm onwards #freshers with excellent communication skill are also welcomed #immediatehiring #immediate joiners