Customer Quality Engineer

Customer Quality Engineer, Quality Management

Location: Farukh Nagar, Gurugram

Type: Full-time, in-office (Monday to Friday and Alternate Saturday, 9:30 AM - 6:30 PM)

Experience: 2 year’s; Experience in Market Customer Quality ensuring the highest product quality by addressing customer feedback in warranty, troubleshooting issues, and collaborating with teams to resolve product-related concerns and improve overall customer satisfaction.

Who Are We?

We are all about bringing a touch of Nuuk's chill yet modern feel to your home. Our appliances are not just stylish, but they are also tough and eco-friendly, just like the beautiful Greenland landscapes that inspired them. At Nuuk, being "design-first, function-always" isn't just a motto—it's a promise. Our products mirror Nuuk's elegance and practicality, ensuring that your appliances don't just fit into your home; they elevate its every nook. Join us in adding a bit of Nordic minimalism and innovation to your everyday life with Nuuk.

Learn more about us:

Follow our journey:

What You’ll Do

Warranty Claim Management:

• Assessment & Decision-Making:Evaluate and make informed decisions on warranty claims, understanding the underlying technical issues, and resolving them efficiently to ensure customer satisfaction.​
• Order Creation for Replacements:Generate orders to facilitate timely replacements, maintaining product availability and customer trust.​

Defect Trend Analysis & Improvement:

• Root Cause Analysis (RCA):Analyze top trending defects, collaborate with suppliers to validate root causes, and implement corrective actions.​
• Continuous Monitoring:Monitor defect trends post-correction to ensure sustained improvements and prevent recurrence.​

Repairability & Serviceability:

• Evaluation & Reporting:Assess the repairability of defects in various products and prepare detailed serviceability reports before market launch, ensuring cost-effective and efficient repairs.​
• Cross-Functional Collaboration:

Team Coordination:Work closely with the community desk team and other departments to understand customer issues, ensure effective resolution, and enhance the overall customer experience.​

Continuous Product Quality Improvement:

• Quality Monitoring:Track and analyze product quality performance in the market, proposing and implementing improvements to meet and exceed quality standards.​

Data Preparation & Reporting:

• Management Presentations:Prepare and present data on trending defects, corrective actions taken, and risk assessments to the management, facilitating informed decision-making for quality improvement strategies.

Who Are You?

• Qualifications: B.Tech. Mechanical Engineering/ Electrical Engineering/ Electronics Engineering.
• Background: Hands on experience with RCA, Customer Quality and Process Improvement.
• Skillset: SPC, Six Sigma, LEAN, Supplier Escalation, 8D , CAPA, Excel etc.
• Competencies: Strong communication & Inter personal skills, Flexibility to travel based on the requirement.

What’s in It for You?

• Growth & Learning: An opportunity to work directly with the Founders, to be a part of a growing organization – fast-track growth e.g. joining Boat in year 1.
• Ownership: High accountability and the freedom to experiment.
• Team & Culture: Work with a dynamic, supportive team in a chill, creative environment.
• Perks: Competitive pay, better work profile, a healthy hustle

At NUUK, we’re on a mission to Make Appliances Great Again. Apply now and let’s build something extraordinary together!

Nuuk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: ₹12,483.85 - ₹40,000.00 per month

Work Location: In person