Customer Onboarding - SAAS Implementation

Experience

: 1.00 + years

Salary

: INR 500000-900000 / year (based on experience)

Shift

: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type

: Hybrid (Noida)

Placement Type

: Full time Permanent Position

(*Note: This is a requirement for one of Uplers client - Nuaav)What do you need for this opportunityMust have skills required:implentation, SaaS implementation, Customer Onboarding, Enterprise customer success, Remote Support, HRMSNuaav is Looking for:

Customer Onboarding - Executive / Sr. Executive

Location: Noida / Hybrid |

Department: Implementation & Customer Onboarding |

Reports to: CX Lead

Job Summary:

We are seeking a proactive and customer-centric Customer Onboarding Manager to lead the successful implementation of Deputy's platform for our largest enterprise clients. This role involves managing the end-to-end onboarding journey, acting as a trusted advisor, and ensuring customers have a seamless and positive transition to the Deputy platform. You will collaborate with internal teams and provide strategic guidance, training, and support to enable long-term customer success and product adoption.

Key Responsibilities:

• Lead and manage the entire customer onboarding process, ensuring timely and successful delivery of the Deputy platform to enterprise customers.
• Serve as the primary point of contact for customers throughout the onboarding journey, providing expert guidance, best practices, and consulting to optimize their platform deployment.
• Develop and communicate clear project plans, timelines, and deliverables to both internal stakeholders and customers, including regular status updates and risk assessments.
• Apply technical aptitude to accurately map and configure complex customer business structures and operational workflows within the platform to maximize ease of use, scalability, and performance.
• Design and deliver train-the-trainer enablement programs and comprehensive training materials that empower customers teams to achieve self-sufficiency.
• Partner closely with Support and Success teams to document final configurations, custom solutions, and key stakeholder information to facilitate smooth handoffs and ongoing account management.
  

Qualifications:

• Bachelor's degree in Business, Technology, or related field preferred.
• Overall 1-4 years exp
• Minimum 1 years of professional experience in customer-facing roles such as delivery, implementation, professional services, or technical consulting within the SaaS industry.
• Proven ability to manage and influence large enterprise customers with strong communication and relationship management skills.
• Demonstrated technical and analytical competence, including experience with requirements specifications, process mapping, and translating business logic into technical configurations.
• Solid understanding of the SaaS implementation lifecycle from kickoff to go-live with a track record of meeting tight deadlines.
• Exceptional project execution skills and ability to communicate effectively with both technical and non-technical stakeholders.
  

We is dedicated to delivering exceptional customer experiences and driving product success. Join our team to play a critical role in shaping the onboarding experience and contributing to the growth of our enterprise customer base.
Send your resume on [HIDDEN TEXT] / [HIDDEN TEXT]