Customer Engineer

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions for innovation and growth, including FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies. The seasoned founding team at Aisera has a track record of leading companies through successful startups and acquisitions. Aisera values giving employees significant responsibility and ownership of their work, hiring individuals from diverse backgrounds and experiences. Team members at Aisera operate with a high level of empathy for customers and colleagues. Join the dynamic and fast-paced team at Aisera and contribute to revolutionizing the industry. The Role: Aisera is establishing a world-class Customer Success team focused on ensuring customer success and satisfaction. Customer engineers at Aisera are assigned specific customer accounts and are responsible for maintaining account health, achieving customer goals, resolving technical issues, and providing technical assistance. *This role is based at our Bangalore office and requires working during US hours. Work hours may be subject to change in the future.* Responsibilities: - Act as the primary technical point of contact for customers. - Ensure Aisera has necessary access to customer backend systems. - Train the AI system to deliver optimal responses to inquiries. - Develop workflows/RPAs based on customer requirements, requiring scripting knowledge. - Address and resolve technical issues reported by customers, collaborating with Engineering for solutions. Basic Qualifications: - Minimum 5 years of experience in Customer engineering, software development, or DevOps. - Previous experience in customer-facing roles. - Proficiency in scripting using bash, Java, JavaScript, Python, or similar languages. - Understanding of REST APIs for making calls and troubleshooting errors. - Familiarity with security standards and practices such as authentication/authorization, oAuth, SAML, and SSO. - Bachelor's degree or equivalent knowledge in computer science, engineering, or related technical field. - Experience in setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc. - Knowledge of AI technologies is a plus. Why Aisera If you are passionate about developing Enterprise-level applications in AI and Automation, have the necessary expertise, and experience in enterprise-level Customer engineering or startups, we encourage you to apply and become part of our growing team. Benefits: - Medical, dental, and vision benefits - Holidays and flexible PTO - Paid family leave - Employment Assistance Program,