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Customer Engineer

Customer Engineer

Asapp

1 - 4 years

3 - 6 Lacs

chennai bengaluru

Posted:4 days ago| Platform:

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Skills Required

product management computer science focus wellness customer experience enterprise software team building testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it s Day 1. Were a globally diverse team with hubs in New York City, Mountain View, Latin America, and India embracing both hybrid and remote work to bring the best minds together, wherever they are. If youre driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we d love to talk. This is more than a job it s a journey.

About the Role

Join our Customer Engineering team building AI for the worlds biggest brands. As an L1/L2 Customer Engineer, youll be hands-on building, crafting, and optimizing GenerativeAgent implementations. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes.

Youll take an entrepreneurial approach to customer outcomes doing whatever it takes to help customers get massive value from our GenerativeAgent. Working with senior Customer Engineers, youll dig into customer workflows and business problems, crafting AI solutions that scale to millions of users. Youll shape solutions as much as build them.

In This Role, You Will

Craft AI agent tasks focused on customer workflows, pain points, and business goals
Wire up enterprise systems through APIs and knowledge bases to unlock business value
Run tight feedback loops with customers through testing and optimization
Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact
Work with Engineering and Product teams to influence features based on customer needs
Drive adoption of new AI capabilities through beta testing and implementation
Get creative to make customers successful with GenerativeAgent

Your Background Looks Something Like This

Bachelors degree (Computer Science, Engineering, Math preferred) or equivalent experience
Strong technical skills with ability to quickly learn complex AI/ML systems
Entrepreneurial mindset with bias toward action and customer success
Good communication skills for customer-facing technical discussions
Comfortable working in fast-moving environments where you help shape solutions

Even Better

Experience with Generative AI, Agentic AI, or conversational AI technologies
Background in APIs, system integrations, or enterprise software configuration
Interest in product management or engineering career paths

Benefits

Competitive compensation
Stock options
ICICI Lombard General Insurance LTD
Onsite lunch & dinner stipend
Connectivity (mobile phone & internet) stipend
Wellness perks
Mac equipment
Learning & development stipend
Parental leave, including 6 weeks paternity leave

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Customer Engineer