CSA (Customer Service Associate)

Job Title: Customer Service Associate (CSA)
Location: Cherai, Ernakulam
Job Type: Full-time
Reporting to: Store Manager

Job Summary:

We are looking for a friendly and customer-focused Customer Service Associate to assist customers, resolve queries, and ensure a smooth and positive shopping experience. The ideal candidate should have good communication skills and a helpful attitude.

Key Responsibilities:

• Greet and assist customers in a polite and professional manner
• Handle customer inquiries and resolve complaints promptly
• Process sales transactions accurately using POS systems
• Assist with billing, returns, and exchanges
• Maintain cleanliness and order in the customer service area
• Coordinate with other departments for smooth store operations
• Maintain records of customer interactions and transactions
• Promote store products and services.
• Participate in D2D and promotion activities

Requirements:

• Minimum 10th pass or equivalent
• Prior experience in customer service or retail is an advantage
• Good communication and interpersonal skills
• Basic computer knowledge
• Positive attitude and problem-solving abilities

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Work Location: In person