CSA (Customer Service Associate)

We’re Hiring: Customer Care Associates (Beauty & Fragrance Industry)

Location: Fort, Mumbai
Open Positions: 2

Are you passionate about beauty, cosmetics, perfumes, and fragrances? Do you love assisting customers and providing a premium shopping experience?
If yes, we’d love to have you on our team!

What We’re Looking For:

• Excellent English communication skills
• Smart, well-groomed, and presentable personality
• Prior experience only in Beauty, Cosmetics, Perfumes & Fragrance retail
• Strong customer service mindset and ability to handle client queries professionally

(Please note: Experience only in Food Retail or Clothing will not be considered.)

Work Details:

• 6 days a week (weekday off)
• 2 rotational shifts, 10 hours each (till mall closing)

Salary & Benefits:

• Competitive salary: ₹30,000 – ₹45,000 gross per month (based on relevant experience)
• Work in a premium beauty & fragrance retail environment
• Career growth opportunities in a reputed industry segment

Mandatory Documents to Apply:

• Aadhaar & PAN Card
• Latest Salary Slip or Bank Statement
• Previous Employer Offer Letter + Accepted Resignation Letter

How to Apply:

Please share your updated resume along with a passport-size photo (in formal wear) for consideration.

Job Role:

- Greet customers warmly on the store floor

- Listen attentively to customers’ requirements, provide a quality service and advice to help them make their choices

- Inspire customers to dream by introducing them to our products

- Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers

- Demonstrate an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer.

- Keep the store tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)

- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department

- Share your skills and expertise with other ambassadors

Job Type: Full-time

Pay: ₹10,630.67 - ₹45,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Do you have experience in Beauty/ Perfume/ Luxury Retail Sales ?

Experience:

• CSA: 2 years (Required)

Location:

• Fort, Mumbai, Maharashtra (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person