Community Manager

Key Responsibilities: Community Engagement: ? Develop and execute strategies to build and nurture a loyal, engaged online and offline community for Globussoft Technology products and services. ? Foster interactions between community members, responding to questions, feedback, and issues promptly. ? Organize and facilitate community events (e.g., webinars, meetups, virtual events) to drive engagement and provide value to users. Content Creation & Curation: ? Create and curate engaging content (articles, social media posts, newsletters, videos) that resonates with the community. ? Share updates, tips, product news, and helpful resources to keep the community informed and engaged. User Feedback & Advocacy: ? Gather feedback from community members to help improve products, services, and the overall user experience. ? Act as a bridge between the community and internal teams(e.g., product, support, and marketing) to address concerns and advocate for the community's needs. Social Media & Forum Management: ? Oversee and manage company social media accounts and online forums(e.g., LinkedIn, Facebook, Twitter, Reddit, Discord, or product-specific forums). ? Respond to direct messages, comments, and posts in a timely manner, ensuring all interactions are consistent with the company's tone and values. 5. Customer Support & Problem Resolution: ? Provide top-tier support to community members by resolving queries, technical issues, and concerns related to Globussoft products and services. ? Collaborate with the customer support team to address complex issues and improve the customer experience. Community Growth & Outreach: ? Implement strategies to grow the community through referrals, partnerships, and influencer collaborations. ? Identify and engage with industry influencers and advocates to promote the brand and increase community visibility. Metrics & Reporting: ? Track and report on key performance indicators (KPIs)such as community engagement, growth, sentiment, and content performance. ? Analyze community trends and insights to continuously refine community strategies and improve engagement. Brand Representation: ? Act as the voice and face of Globussoft Technology in online communities, ensuring all interactions reflect the companys values and brand identity. ? Represent the company at external events, conferences, and online forumsto expand community presence and brand awareness. Qualifications & Skills: ? Bachelors degree in Marketing, Communications, Business, or a related field (or equivalent experience). ? Experience managing social media platforms and online communities(Facebook, LinkedIn, Twitter, Reddit, etc.). ? Excellent time management skills, with the ability to juggle multiple projects and priorities effectively. ? Proven experience as a Community Manager, Social Media Manager, or similarrole, ideally within the tech or software industry. ? Excellent written and verbal communication skills, with the ability to craft compelling messages and connect with diverse audiences.