Cloud Architect

0 years

0 Lacs

Posted:14 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

cloud-based contact center solutions (CCaS)

Key Responsibilities

  • Lead the design and implementation of

    microservices-based architectures

    for contact center solutions.
  • Build

    AI-powered solutions

    (chatbots, voice bots, sentiment analysis) to enable multi-channel experiences (voice, chat, video, social media).
  • Integrate CCaS solutions with enterprise systems in collaboration with cross-functional teams.
  • Stay updated on

    cloud and CCaaS trends

    , translating them into actionable strategies.
  • Provide

    thought leadership

    in customer journey mapping, workforce management, and process optimization.
  • Develop best practices and standards for contact center architecture and transformation.

Must-Have Qualifications

  • Bachelor’s or Master’s degree in

    Computer Science, IT, or related field

    .
  • Proven expertise in

    contact center architectures

    (including microservices).
  • Strong understanding of

    AI/ML applications

    in the contact center domain.
  • Hands-on experience with

    multi-channel contact center solutions

    (voice, chat, video, social).
  • Relevant certifications (e.g.,

    AWS Certified Solutions Architect – Contact Center

    ).

Good-to-Have

  • Industry domain knowledge in

    insurance, utilities, or healthcare

    .
  • Contributions to

    open-source projects or publications

    related to CCaS/contact center technologies.

Why Join Us

  • Drive

    innovation at scale

    in cloud and AI-led customer experience.
  • Collaborate with

    global leaders

    across industries.
  • Join a culture built on

    integrity, respect, and excellence

    .
  • Be part of a fast-growing company shaping the

    future of digital operations

    .

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