Call Agent

You will be joining Darubrahma Automation Robotics Pvt. Ltd., a company dedicated to revolutionizing agricultural practices through innovative drone technology. As a Call Agent based in Bhubaneswar, your primary responsibilities will include managing both inbound and outbound calls, addressing customer inquiries, providing detailed product information, resolving issues efficiently, and ensuring high levels of customer satisfaction. To excel in this role, you must possess excellent verbal communication skills in both Odia and Hindi, along with a talent for active listening. Proficiency in customer service practices and adept problem-solving abilities are crucial for success. You will collaborate closely with team members to uphold communication protocols and enhance overall service efficiency. The ideal candidate should thrive in a team-oriented environment, demonstrate a commitment to working full-time on-site in Bhubaneswar, and preferably have prior experience in a call center or customer service role. By maintaining meticulous records of customer interactions and consistently delivering exceptional service, you will contribute to our mission of helping farmers and agronomists achieve greater efficiency and sustainability in their fields.,