BMC ITSM Implementation Engineer

You will be responsible for the implementation and post go-live support of various ITSM tools such as ITSM Remedy, SmartIT/MyIT, Smart reporting, CMDB, and Asset Management, ensuring adherence to agreed SLAs. Your role will involve administration, operations, customizations, integrations, and development of ITSM remedy, following standard best processes. Key Responsibilities: - Provide implementation and post go-live support on ITSM Remedy, SmartIT/MyIT, Smart reporting, CMDB, and Asset Management - Administer, operate, customize, integrate, and develop ITSM remedy - Ensure adherence to agreed SLAs and follow standard best processes Qualifications Required: - Bachelor's degree in relevant field - Experience in Applications Managed Services and Implementation Services environment - Knowledge of UNIX operating system and ITIL framework will be advantageous - Proficient in troubleshooting ITSM applications, integrations, customizations - Strong organizational skills, positive attitude, and ability to communicate effectively with Customers, Vendors, and internal groups - Ability to exercise independent judgment within defined practices and policies - Excellent verbal and written communication skills - Willingness to work in 24x7 shifts Please note that the above description is based on the information provided in the job description.,