Associate Technical Support Engineer

4 - 9 years

3 - 7 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  1. Assist North American customers with hardware, software, and networking issues via voice support.
  2. Troubleshoot technical issues using provided tools and escalate as needed.
  3. Ensure customer satisfaction by responding promptly and resolving issues effectively.
  4. Adhere to SLAs and maintain KPIs.

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