Associate Support Consultant

You are currently seeking candidates for the Associate Support Consultant role, which requires a minimum of 1 year of customer support experience. Your responsibilities will include addressing customer queries, providing efficient problem-solving assistance, and maintaining exceptional communication to ensure customer satisfaction. In this role, you will be expected to work independently as well as collaborate with various teams to deliver a seamless customer experience. As an Associate Support Consultant, you will serve as the primary contact for customer inquiries, concerns, and support requests through ticket notes, phone, and live chat. You will systematically analyze and troubleshoot reported issues, delivering high-quality resolutions while adhering to support standards. Your focus will be on providing exceptional customer service by simplifying customers" experiences and collaborating with technical teams to efficiently resolve complex issues. Additionally, you will proactively follow up with customers for feedback and contribute to support by creating knowledge base articles and FAQs for internal and external use. To excel in this role, you should hold a Bachelor's degree in a relevant field or have equivalent practical experience. Strong analytical skills, problem-solving abilities, exceptional verbal and written communication skills, and the capacity to convey technical concepts clearly are essential. Knowledge of Cloud Computing and S2P/P2P is advantageous, as is the ability to prioritize tasks in a fast-paced environment. Previous customer support experience is mandatory, and being a collaborative team player is crucial. Proficiency in SQL for data analysis, familiarity with XML, ERP systems, and a willingness to work in shifts are also required for this role.,