Associate Director - Program & Project Management

Mindtree

11 - 15 years

13 - 17 Lacs

mumbai navi mumbai

Posted:14 hours ago| Platform:

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Skills Required

automation application support change management sap project management troubleshooting risk management rfp monitoring recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee and manage delivery of onemore projects andor Lead Competency within Practice Manage and deliver
SAP experience required.
solutions or services independently manage service delivery team in meeting client expectations and ensures operational delivery excellence
Ensure Customer Centricity and exceed Customer Satisfaction Manage Practice Capability building and growth Job Purpose The scope of the role includes following Specialization in Implementation project Worked on 23 AMS project
Manage to work on productivity improvement setting up of AMS services and various KPIs Service Delivery Ownership for one or more projects ensuring client expectations Operational and delivery excellence
It also involves ensuring policies practices and procedures are understood and followed by direct reports customers and stakeholders Govern Project PlanSchedule Efforts Project KPIs Issue Management Escalation Management Periodic Reporting
Competency Leadership for specific Skill within Practice Responsible for Hiring Training Capability building Performance Management new Technology adoption QMS artefacts Pursuits Practice Growth Principal Accountabilities Service Delivery Operational excellence for onemore projects
o Solution Design Build Testing for projects eg Implementation Upgrade RolloutMigration Enhancement o Application Support covering Incident Management Service Request Management Problem Management
o Responsible for developing detailed plans to drive project activities and guiding the team effectively to achieve agreed milestones within schedule and budget o Ensures effective governance Project KPIs Issue Management Escalation Management Periodic Reporting o Responsible for ensuring adequate risk management measures are being taken and projects are
executed on time within the target budget limits
o Perform causal analysis Identify Implement corrective solutions
Competency Leadership for specific skill within practice
o Responsible for recruitment Freshers Laterals
o Capability building on required skills new technologies schedule trainings and certification drives
o Ensure pursuit support RFP Response Capability presentations demos PoCs Whitepapers delivery
estimation models Customer Presentations
o Contribute to QMS Frameworks Best Practices Guidelines Checklists templates statistical baslines
o Delivery Support Resource fulfilment Solutioning for given customer requirements help
troubleshooting escalationissue management
Enforce adherence to QMS processes Frameworks Best Practices Performance Standards and Information
Security guidelines from CustomerLTI
Effective communication with Business Crossfunctional stakeholders
Responsible for planning and coordinating with resource manager to fulfil the resource requirements People Performance Management Periodic assessments feedbacks improvement plans
Drive Automation Improvement initiatives
Responsible for working with Account team to identify new opportunities for LTI
Responsible for selflearning acquiring relevant skillscompetencies trainings certifications refer Skill Catalog Secondary Accountabilities Responsible for monitoring documentation Knowledge Transition activities IPTools Development Support CoE contributions
Responsible for contributing to Solution Building Proposal ResponsesPresentations
Responsible for guiding customers in solution adoption and change management Responsible for identifying pertaining issues affecting team productivity and reporting them appropriately
Responsible for applying knowledge of latest trends and best practices in business to existing business models
Responsible for providing direction to resolve pertaining issues affecting team productivity
Responsible for fostering partnership with crucial stakeholders involved like customers or sponsors
Responsible for ensuring the learnings from projects are documented and made available as best practices for teams to follow

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