Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This is an exciting position in the ECMX – Enterprise Communications & MarTech Experiences team in Gurgaon.  Team is the business owner of the marketing capabilities / technologies required to expand and deepen relationships with existing customers. Customer Marketing Capabilities is a critical pillar to the success of American Express – increasing the depth of relationship with our current customers through relevant and rich offers / benefits is a source of organic growth that contributes to American Express’ leading position in the marketplace.

The candidate would be part of the Product Team for Customer Engagement Evidence Data Layer. CEE is LUMI (cloud) based data layer currently. It aims at providing data solutions to enterprise-wide marketing teams to enable effective card member marketing offer targeting basis their interaction with Amex. Specific activities will include working closely with business and technology partners to define Business requirements, designing process and engaging stakeholders to drive change management.

We are looking for a candidate with proficiency in SQL, Hive, Spark and GCP along with capability/ product management and project management. 

Responsibilities:

• Create, enhance and manage the organized data layer for marketing use cases on Next Gen Big Data Platform
  
• Develop understanding of Card member data in marketing processes and leverage the same to define and transform the data
  
• Collaborate with partners across business units to understand the business objectives, convert it to data requirements and provide quality solutions that meet partner requirements
  
• Ensure data quality and accuracy through intensive testing at variable and use case level
  
• Identify and implement the opportunities to enhance process efficiency through increased standardization and automation, in order to reduce manual effort
  

Business Outcomes

• Ensure timely and accurate delivery of data use cases for various partners
  
• Define and monitor data quality metrics and identify opportunities for enhancements
  
• Apply functional learnings to further enhance the project deliverables through improved quality and automation
  

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues and shareholders.
  
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
  
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
  
• Lead with an enterprise mindset and deliver the world’s best customer experiences every day
  

Knowledge of Platforms:

• Big Data - Hadoop , GCP
  
• MS Office Suite – Excel, PowerPoint, Word
  

Minimum Qualifications

• Bachelor’s degree in Engineering or Post graduate in Engineering/ Management
  
• 1-3 years of relevant experience with excellent knowledge of data management tools and concepts
  
• Experience with product / capability management and technology implementation
  
• Experience in Hive, SQL, Python, Spark and GCP
  
• Understanding of product development cycles, SDLC, and Agile methodologies. 
  
• Ability to work independently and as part of a high-performing agile team
  

Preferred Qualifications

• Good understanding of payment/financial industry and card member data is a plus
  
• Experience in AGILE Framework with Product Owner role.
  
• Good Interpersonal skills and Thought-leadership skills with the ability to influence cross-functional teams
  
• Advanced data manipulation and automation skills
  
• Experience on Data Migration and Data Management projects
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities