Assistant Manager - Service Performance

Rhea Healthcare

5 - 8 years

6 - 10 Lacs

Gurgaon Haryana India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Quality Auditing operational improvement Training And Development Analytical Skills Communication Skills Problem-solving

Work Mode

On-site

Job Type

Full Time

Job Description

Assistant Manager - Service Performance

Key Responsibilities

Service Delivery & Monitoring:
Support unit service delivery by actively
monitoring and observing customer interactions
across all touchpoints.
Provide assistance to frontline employees as needed, ensuring they engage smoothly and effectively with customers.
Quality Audits & Improvement:
Lead and manage
internal service quality audits
to identify areas for enhancement.
Collaborate in
co-designing operational improvement plans
and facilitate their effective implementation.
Work closely with each unit to address and
close all audit-related gaps
.
Training & Development:
Contribute to the creation of
Service Excellence Training Modules
and content.
Conduct coaching sessions and workshops to ensure the practical implementation of classroom training.
Accountability:
Ultimately
accountable for the overall customer experience
at the units.

Educational Qualifications

A bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.

Required Skills

Service Orientation:
Strong commitment to delivering and improving customer service.
Analytical Skills:
Ability to observe, analyze, and identify areas for operational improvement.
Leadership & Auditing:
Experience in leading audits and guiding teams towards performance goals.
Communication & Training:
Excellent verbal and written communication skills, with the ability to conduct effective training and coaching.
Collaboration:
Proven ability to work cross-functionally with various units and teams.
Problem-Solving:
Proactive in identifying and resolving service-related issues.

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